[Question from LiveChat team] Which apps do you need?


Hi guys!

We’re making plans for 2020 now and we want to add to our Marketplace apps and integrations that really meet your needs.

Which application and why would make your work with LiveChat easier?

Also, do you use any of the following tools? How do you use them?

  • Amazon Lex
  • Apple Business Chat
  • Slack
  • Typeform
1 Like

Hi :wave:

  1. Status pages - Display platform status inside LC Window.
    Helpful when there is a downtime :blush:

  2. Typeform

  3. Stripe - Accept payment / Manage subscription from agent interface

  4. Aircall

Hope will be helpful

2 Likes

Hi Roy, thanks for your feedback. It’ll be more than helpful! If anything else comes to your mind later, feel free to add it :slight_smile:

1 Like

+1 Wall board platforms like:
https://www.plecto.com or https://www.geckoboard.com/

What about: What’s app; Telegram; Twitter integration ?

I mentioned it before, and I believe it can’t happen, but a Google My Business integration would be great. I’d love to have mobile text messages go to LiveChat and Chatbot if ever possible. The GMB app is not great, especially when managing multiple locations - it’s super easy to miss a message as their notifications blend in to other notifications.

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You mean - answering Google Reviews directly from LC?

No, mobile text messages. In your GMB profile, you can enable mobile messaging… basically people can text message you from your GMB profile. The current way of managing it, is through the Google My Business app. Would be nice to be able to use all the canned responses as well as get the message sent to a LiveChat agent, instead of having to manage responses through a separate device or program.

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That would be nice but messaging API not available yet (From the Google side).
https://support.google.com/business/answer/9114771

Messaging API (currently in closed beta)

Hello :wave:

Mostly expected for us is integration with Apple Business Chat and Whatsapp

2 Likes

Would live to see LiveChat integrated with Slack. We use Slack to facilitate communication with our staff and this would mean I would only have to monitor one texting service. Also, Slack is integrated with my Apple Watch, so if LiveChat could come through Slack I would have more ways to respond while on the go.

1 Like