Hi LiveChat users!
We’ve just released the beta version of our redesigned Reports. Early and exclusive access is available here: https://my.livechatinc.com/reports-new/.
The improved version is easier to navigate and got a better Agents Activity segment that allows you to switch between different dates easily.
What’s more, the Reports were extended by the new feature, Missed Chats, that lets you check the number of chats with no message sent by agents (except the welcome message that occurs in the conversation).
We hope you’ll like the new Reports, but we’d love to hear your feedback too, so please leave it in the comments below.