Start here: let's introduce yourself!

Hi guys!

This is Agnieszka and I’m the community leader here at LiveChat.

There are thousands of Support Heroes, customer service managers, business owners, experts and partners using LiveChat worldwide. We’ve created this forum to give you the space to connect, share your knowledge and experience.

So, let’s connect! Please introduce yourself to other community users - tell us where you work and what your role is.

Cheers!

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Hey everyone!

My name is Mateusz and I’m a Marketplace Specialist here at LiveChat. I work on LiveChat’s marketing and co-operation with other software providers.

I really like the topics related to growing businesses and I’m looking forward to sharing/exchanging growth-driving tips and tricks with this awesome community!

Cheers!
Mateusz

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HI guys,

I’m Daria, and I’m an online community specialist at LiveChat. I enjoy interacting with online communities and exchanging knowledge about customer service, digital marketing, and chatbots. Write to me if you wanna talk about our community and other LiveChat related matters.

Cheers!

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I’m Melissa and I’m the Director of Marketing for Valley Driving School in BC, Canada. I enjoy learning about marketing and how to continually improve and grow our reach via LiveChat. What started as a “hey we should try this chat thing on our website with just myself managing it” has turned into a department of myself and 3 other ladies. We plan to use LiveChat as a help desk resource when we launch our e-learning courses later this year, so I"m sure the department will continue to grow!

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Hey everyone , I’m Sue from Signable which is an esignature service based in the UK , I’m Head of Customer Success and we are huge fans of LiveChat and looking forward to being a part of this community

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Wow, what a nice story! It’s interesting that you as a marketing director take care also of customer service. I hope that we, community members, will be able to help you with working with LiveChat when you’ll launch the e-learning courses.

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I take care of LiveChat’s Twitter account and Sue and her company always send us some memes, graphics connected with LiveChat etc. :slight_smile:

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Hello folks!

My name is Michał (but you can call me Quarties - it’s my nickname), and I had started my adventure with LiveChat for over a year ago :slight_smile:
I’m working as a Technical Hero, which is usually called Support Level 2. I’m also a coder (full-stack) and a big fan(atic) of larps (Live Action Role Plays).

PS: I’m so glad that we can be connected now via this platform :heart:

hello-there

GIFS WORK HERE!!!

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Hey Melissa, we were the same , started with just me now we have 10 trained and using Chat, I think they argue abut which 3 will cover LC each day as they all love it

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Hi, I’m Nik with Paleo Treats. My wife Lee & I use LiveChat and are way psyched on it. We use it partly to answer the usual questions, partly for sales, and partly to keep our thumb on the pulse of our niche. Here’s a chat we had that you might enjoy… :slight_smile: https://www.paleotreats.com/blogs/paleo-desserts-and-paleo-recipes/surfing-the-chat

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Warm welcome to you! And thanks for that hilarious story :joy:

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Howdy, cowboys and cowgirls!

I’m Marcin and I am Customer Success Manager here at LiveChat. I enjoy doggo memes, demanding games (Dark souls series!) and creative approach towards life. Looking forward to being the part of community - can’t wait to see the ideas we can bring to life together!

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Here’s a dancing boi for u :wink:

doggo-dancing

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Hello, I’m Pawel Antkowiak – founder of chat contact center BespokeChat. We as .BespokeChat are group of agents that manage LiveChat on websites. We’re experts in customer care and online sales.

We’re in the market for 3 years, we have more than 350 000 conversations in our account and 92% of happy customers.

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Hi everyone… wow this is an exciting little space isnt it! Ok… so I am here to try and find like minded people and really get some ooomph into how we are using LiveChat. It has changed our comms world and we are now at the stage where we want to push and make sure we’re using it to smart advantage for our customers. I head up the Customer Contact & experience team for a high end brand. Allowing our customers to chat has been a revolution. I am trying to find some contacts that I can work with to simply share the knowledge, bounce ideas around and be part of the customer journey revolution we are seeing. Big thing for us is how to make the “FAQ” and self help and enjoyable journey where the customer doesnt feel like they are trapped inside a never ending robotic tour… I find if that’s the feeling they get bored quickly and want to chat to and agent… anyhow - I’m here - hoping to make a network out there and learn loads of new tricks and idea’s!

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Hi Easter! Really nice to see you here! Feel free to create your own topics connected with managing FAQ section etc. Our customer service category is made for that :slight_smile:

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Hello everybody, nice to meet you guys. I am Saul from DBS Sim Trade, located in Los Angeles, CA. We sell sim cards to travelers from all around the world, no matter where you’re from or where you’re going to, we have a sim card for you.
Been with livechat for few years, it’s been a great success for my business!

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Good day, everyone! My name is JP and I am a customer service manager for a gaming company in the Philippines. We use live to address the players’ concerns. Been using LC since March. So far, based on the other CRM tools that I’ve used, LC is the most user friendly. Caters to our needs just fine. Cheers!

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Hey all,

I’m Joe, Co-Founder of The Chat Shop. We run chat teams on behalf of other businesses, driving leads and improving their customer experience.

We also create chatbots (on BotEngine!), consult on CX projects, deliver face to face training and build tech to further improve LiveChat capabilities!

Happy to help with any questions :slight_smile:

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Hello Community!

This is Luiza from BotEngine.ai. I’m here to talk about chatbots, automated customer service, and AI.

I’ll be happy to answer questions regarding our BotEngine platform.

Cheers!

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