Visitors routed to group

Hello, I’ve set up LiveChat to course guests to explicit gatherings dependent on certain watchwords in the URL as we need those operators to manage those inquiries first. That is the best working incredible, nonetheless, if the specialists in that gathering are not accessible (occupied or disconnected), we don’t have an alternative to divert guests to another gathering of operators that I can see.

Is that something that should be possible, or be actualized?

Hello @skzai
Generally speaking, it’s not really possible to do it through Settings, but if you have a developer who can do it for you or you’re able to code it by yourself, you can create a workaround via custom code.

Would you like me to explain it further? :slight_smile: