Wordpress, Woocommerce Livechat

I have the WordPress livechat plugin installed with woo-commerce, but i can’t connect. The button Connect Account, is not working.

All plugins are up to date and i tryed under chrome and firefox.

2020-01-27 16_55_58-Window

Hi! I’ve just talked with our Support Heroes - they mentioned it would be much easier to handle it via chat, because they need some more information from you (for example screenshots). Could you please start a chat with them using this link: https://direct.lc.chat/1520/130?

1 Like

Nice, 2020-01-28 17_31_47-Chat now

This is from the console where the button is not working.
2020-01-28 17_34_02-Window

1 Like

Hi again!

Based on the error in console the issue is on your side - the accounts-sdk.js is being blocked, and thus the function called by a button cannot be properly executed. We can’t say what exactly is the case here, but you can use this tutorial https://www.drivereasy.com/knowledge/how-to-fix-err-name-not-resolved-error/
to resolve the issue - or, if you won’t be able to manage it (some of steps can be a bit difficult) you can add code manually to your page.

If you have any more questions, please let me know!

That was a stupid error my side. Pi Hole was blocking the url.

2 Likes

Hah, no worries :)!

1 Like