Created by potrace 1.15, written by Peter Selinger 2001-2017

Olark vs. Intercom

Compare Olark and Intercom and find the best live chat software for your business


...and maybe you will like LiveChat as well?

Chat Window Design

Olark’s chat window allows for basic customization, letting you change the color, size or the display form of its chat icon. Olark also lets you set up customized attention grabbers to increase the visibility of chat window and to quicker engage your website visitors. To unbrand Olark, you’d need to pay $59 per month additionally.

Intercom offers a standard chat window with a smooth opening animation. Intercom’s logo is embedded into the chat icon and the software does not allow for its unbranding. Chat window is customizable with an easy set up of some of the basic elements such as the background colors and patterns.

LiveChat’s modern chat window offers a smooth opening animation with various customization options, such as colors, styles or icon’s positioning. With LiveChat’s gallery of animated eye-catchers, you are also able to catch visitors’ attention and initiate conversations more swiftly.

Chat + automated messages

Created by potrace 1.15, written by Peter Selinger 2001-2017 livechat-logo
Premium Inbox + Messages LiveChat
$17 per month per agent $106 per month $39 per month/per seat

To use live chat and chat automated messages within Olark, you need to purchase the premium plan, starting at $17 per agent. At this price, Olark provides you with basic features, including setting agent groups, sending transcripts, or using predefined shortcuts.

To start chatting and sending automated messages to your users, you need to purchase Intercom Inbox and Messages, starting at $106 per month. This would let you plan for automated communication with your customers, depending on their activity, e.g. the pages they browse at your website or the time they spend looking at your services.

With LiveChat’s Business plan, starting at $39, you are able to easily create unlimited customized greetings based on various pre-defined scenarios, like the time spent on a website, country of origin, referring page or if the visitor is a returning customer.

Chat + automated messages + email

Created by potrace 1.15, written by Peter Selinger 2001-2017 livechat-logo
Not available Intercom Inbox + Messages LiveChat
n/a $106 per month $39 per month

Olark does not provide you with the option to manage email communication with your visitors. So the only channel it offers to let you communicate with your customers is live chat installed on a website.

Intercom, within its Inbox & Messages products lets you communicate with your customers via chat or email. With Intercom, you’re able to manage all your conversations in one place, no matter whether it’s email or instant chat with your customers.

LiveChat’s $39 Business plan offers a ticketing system, which allows you to respond later by email, whenever you’re not available to chat. It also lets you change the status of each case, so you’re able to monitor open, solved or pending issues.

Chat + automated messages + email + bot

Created by potrace 1.15, written by Peter Selinger 2001-2017 livechat-logo
Not available Inbox + Messages limited customization LiveChat + ChatBot.com unlimited bot creator
n/a $106 per month $89 per month

Olark does not provide a bot feature which would let you set up automated scenarios to communicate with your customers.

Intercom’s Operator functionality can respond automatically to your visitors’ queries. The Operator feature is based on simple predefined answers, and will not allow for an advanced responses’ customization.

LiveChat’s ChatBot extension provides you with an access to the fully customizable bot solution letting you set up automated responses based on input keywords or other scenarios. ChatBot will also let you transfer the conversation to the real agent, whenever a person requests to be transferred.

Chat + automated messages + email + bot + knowledgebase

Created by potrace 1.15, written by Peter Selinger 2001-2017 livechat-logo
Not available Inbox + Messages + Articles LiveChat + ChatBot.com + KnowledgeBase.ai
n/a $155 per month $89 per month

Olark does not provide an option to store your company’s knowledge base and use it in chat conversations with the customers.

Intercom Articles (costing an additional $49 per month) lets you set up the knowledge base for your company and use it when communicating with your visitors and customers.

LiveChat’s free Knowledgebase extension lets you set up the knowledge base for your business. With Knowledgebase.ai, you will easily set up the tutorial materials and provide them independently within your website or get suggested articles when chatting with customers using LiveChat.

Summary table

Created by potrace 1.15, written by Peter Selinger 2001-2017 livechat-logo
Chat communication Yes Yes Yes
Email communication Yes Yes Yes
Auto messages Yes Yes Yes
Bot No Limited Unlimited with ChatBot
Knowledgebase No Yes Yes
Real-time view of visitors typing No No Yes
Brand removal Yes (+$59 per month) No Yes
24/7 customer support No No Yes
Native mobile app No Yes Yes