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While customer service tips are considered as best practices, customer service training is key for upgrading your support skills to deal with different types of customers and deliver higher satisfaction.
The customer service training aims to improve soft skills, like communication, empathy, emotional intelligence, but also technical skills, including typing speed and software knowledge.
Training programs come in different flavors – customer service training manuals, courses, tests, e-books or workshops.
This email training covers the customer service training course part – it’ll help you hone skills related to communication, sales, analytical thinking and tech.