LiveChat customer stories
Movember Reaches 97% Customer Satisfaction Over 13,000 Chats with LiveChat
Mr Lender gets 10% higher customer engagement with LiveChat
LiveChat helps to take away any customer doubts if they have any.
Getting our customers impressions by conducting LiveChat surveys helps us to identify any perceptions that may lead to problems later.
Customers feel that a recommendation arriving from human on chat is much stronger than simple text a user sees on the page.
Improving customer retention by providing a faster cusotmer service experience over LiveChat.
The Chat Shop
Extensive use of LiveChat leads to more sales and 98% customer satisfaction.
The Pilot Group
Adding LiveChat to the company's website leads to a near-perfect satisfaction score of 99.4%.
Revenue grows by 30% after adding LiveChat as an additional communication channel.
Over 100 agents help thousands of customers daily through LiveChat conversations.
Luxury Estates International
First-class LiveChat customer service for high-end customers leads to 30% more sales.
NCC Home Learning
Teachers are able to better help online studends with the use of LiveChat.
A tenfold jump in conversion rates after introducing LiveChat to the company's website.
American Business and Technology University
Clutter-free communication with students and reduced number of returned phone calls.
British Film Institute
More efficient live chat customer service allows for 24/7 support coverage.
Actively engaging visitors on the website through LiveChat grows the number of leads by 25%.
Innovations for Learning
In-app live chat customer service allows for swift resolution of technical problems.
The company grows 100% a year after they started offering live chat on their website.
Grove City College
Simplifying the application process for future studens through online chats.
Steve & Kate’s Camp
Driving the number of camp registrations up by chatting with parents.
Developing strong parent-school relationships through quick live chat support.
Headway Workforce Solutions
Two times more applications after candidates are offered help through LiveChat.
Cabins of the Smoky Mountains
Faster response time leads to more sales from over 2000 customer service chats each month.
50% more enquiries and two-digit sales growth after shifting customer service to LiveChat.
Getting rid of the red tape over chat leads to less calls and friction when dealing with customers.
The high-street jewelry experience translated online with LiveChat.
Suprising customers with amazing live chat cusotmer service.
Rising the online customer service standards in the loans industry.
Selling car parts through LiveChat leads to 485% more sales.
Offering quick and reliable help to urget customer questions over LiveChat.
Using two types of chat invitations to reach specific customers via chat.
Fast LiveChat customer service used as a brand-building tool.
Turning questions from interested visitors into sales opportunities leads to 10% more sales.
Winning the forex market over with stellar customer service.
Turning website visitors into bookers during online chats.
Answering questions from forex customers 24/7 with LiveChat.
Improving online engagement with real-time chat with customers.
Overtaking a competetive market by storm and increasing sales by 30% with LiveChat.
Bank of American Fork
Surprising customers with an amazing customer service.
Delivering better recommendations for customers through LiveChat.
Staying in touch with customers via live chat allows for better business decisions.
Saving thousands of dollars on paid leads by generating leads through LiveChat.
Adding LiveChat cuts the company's ticket resolution time in half.
Offering a real-time chat alternative to the slow email or inefficient phone.
Placing LiveChat in an application to offer direct, instant help for customers.
Customers prefer proactice customer service and real answers from real people.
Phone stops being the most popular form of contact after chat is introrduced.
Getting rid of ineffective phone and email communication in favor of chat.
Grasping new opportunities and generating more renatls through live chat.
Fox Rent A Car
Generating more car rentals through swift live chat customer service.
Adding a more human side to online customer service.
Support that starts as soon as a visitor enters the website results in 10% better conversion.
New levels of customer satisfaction as a result of LiveChat.
15% more sales for web hosting provider after introducing LiveChat.
Competing with Apple TV by offering instant customer service.
Using a ready-made integration with a CRM system brings profit to the company.