LiveChat customer stories

Movember

Movember

Movember Reaches 97% Customer Satisfaction Over 13,000 Chats with LiveChat

Mr Lender

Mr Lender

Mr Lender gets 10% higher customer engagement with LiveChat

Prijsvergelijken.nl

Prijsvergelijken.nl

LiveChat helps to take away any customer doubts if they have any.

Credigo

Credigo

Getting our customers impressions by conducting LiveChat surveys helps us to identify any perceptions that may lead to problems later.

HostAdvice.com

HostAdvice.com

Customers feel that a recommendation arriving from human on chat is much stronger than simple text a user sees on the page.

GetResponse

GetResponse

Improving customer retention by providing a faster cusotmer service experience over LiveChat.

The Chat Shop

The Chat Shop

Extensive use of LiveChat leads to more sales and 98% customer satisfaction.

The Pilot Group

The Pilot Group

Adding LiveChat to the company's website leads to a near-perfect satisfaction score of 99.4%.

Touch Support

Touch Support

Revenue grows by 30% after adding LiveChat as an additional communication channel.

Tele2

Tele2

Over 100 agents help thousands of customers daily through LiveChat conversations.

Luxury Estates International

Luxury Estates International

First-class LiveChat customer service for high-end customers leads to 30% more sales.

NCC Home Learning

NCC Home Learning

Teachers are able to better help online studends with the use of LiveChat.

Jerome’s Furniture

Jerome’s Furniture

A tenfold jump in conversion rates after introducing LiveChat to the company's website.

American Business and Technology University

American Business and Technology University

Clutter-free communication with students and reduced number of returned phone calls.

British Film Institute

British Film Institute

More efficient live chat customer service allows for 24/7 support coverage.

People HR

People HR

Actively engaging visitors on the website through LiveChat grows the number of leads by 25%.

Innovations for Learning

Innovations for Learning

In-app live chat customer service allows for swift resolution of technical problems.

ForSaleByOwner

ForSaleByOwner

The company grows 100% a year after they started offering live chat on their website.

Grove City College

Grove City College

Simplifying the application process for future studens through online chats.

Steve & Kate’s Camp

Steve & Kate’s Camp

Driving the number of camp registrations up by chatting with parents.

District 49

District 49

Developing strong parent-school relationships through quick live chat support.

Headway Workforce Solutions

Headway Workforce Solutions

Two times more applications after candidates are offered help through LiveChat.

Cabins of the Smoky Mountains

Cabins of the Smoky Mountains

Faster response time leads to more sales from over 2000 customer service chats each month.

TripShock

TripShock

50% more enquiries and two-digit sales growth after shifting customer service to LiveChat.

EasyCompanies

EasyCompanies

Getting rid of the red tape over chat leads to less calls and friction when dealing with customers.

RarePink

RarePink

The high-street jewelry experience translated online with LiveChat.

Pickaweb

Pickaweb

Suprising customers with amazing live chat cusotmer service.

Easycredit

Easycredit

Rising the online customer service standards in the loans industry.

AutoAccessoriesGarage.com

AutoAccessoriesGarage.com

Selling car parts through LiveChat leads to 485% more sales.

Wizzcash.com

Wizzcash.com

Offering quick and reliable help to urget customer questions over LiveChat.

Direct365

Direct365

Using two types of chat invitations to reach specific customers via chat.

Nju Mobile

Nju Mobile

Fast LiveChat customer service used as a brand-building tool.

Orange

Orange

Turning questions from interested visitors into sales opportunities leads to 10% more sales.

Tier1FX

Tier1FX

Winning the forex market over with stellar customer service.

Check-in-London

Check-in-London

Turning website visitors into bookers during online chats.

ThinkForex

ThinkForex

Answering questions from forex customers 24/7 with LiveChat.

Ryland Homes

Ryland Homes

Improving online engagement with real-time chat with customers.

Logical Position

Logical Position

Overtaking a competetive market by storm and increasing sales by 30% with LiveChat.

Bank of American Fork

Bank of American Fork

Surprising customers with an amazing customer service.

BBB Boston

BBB Boston

Delivering better recommendations for customers through LiveChat.

ActiveCampaign

ActiveCampaign

Staying in touch with customers via live chat allows for better business decisions.

Plasticprinters.com

Plasticprinters.com

Saving thousands of dollars on paid leads by generating leads through LiveChat.

Recurly

Recurly

Adding LiveChat cuts the company's ticket resolution time in half.

Warby Parker

Warby Parker

Offering a real-time chat alternative to the slow email or inefficient phone.

Rushcliff

Rushcliff

Placing LiveChat in an application to offer direct, instant help for customers.

Scottevest

Scottevest

Customers prefer proactice customer service and real answers from real people.

Media Temple

Media Temple

Phone stops being the most popular form of contact after chat is introrduced.

Central Desktop

Central Desktop

Getting rid of ineffective phone and email communication in favor of chat.

HomeExchange

HomeExchange

Grasping new opportunities and generating more renatls through live chat.

Fox Rent A Car

Fox Rent A Car

Generating more car rentals through swift live chat customer service.

Kajabi

Kajabi

Adding a more human side to online customer service.

Resume Companion

Resume Companion

Support that starts as soon as a visitor enters the website results in 10% better conversion.

Depositphotos

Depositphotos

New levels of customer satisfaction as a result of LiveChat.

Lunarpages

Lunarpages

15% more sales for web hosting provider after introducing LiveChat.

Roku

Roku

Competing with Apple TV by offering instant customer service.

IdeaScale

IdeaScale

Using a ready-made integration with a CRM system brings profit to the company.

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