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when and where they need it

District 49 and LiveChat customer story

LiveChat customer stories

Live Chat for

Customers feel that a recommendation arriving from human on chat is much stronger than simple text a user sees on the page.

Ariel Hochstadt

Live Chat for GetResponse

LiveChat is faster and more affordable than other traditional communication tools.

Marcin Łańcucki
Customer Success Director, GetResponse

Live Chat for Credigo

Getting our customers impressions by conducting LiveChat surveys helps us to identify any perceptions that may lead to problems later.

Arim Salci
CEO at Credigo

Live Chat for The Chat Shop

One of our property clients closed $4.4 million in sales over 9 months using our service. That’s the real potential of chat when done well.

Jonny Everett
Director of Customer Development

Live Chat for The Pilot Group

After a series of procedure improvements we’ve reached average satisfaction level of 99,4%.

Jane Dmitrieva
Sales Manager

Live Chat for

LiveChat helps to take away any customer doubts if they have any.

Edwin Junker
CEO at

Live Chat for Touch Support

24% of our new customers initially contact our team via LiveChat, which translates into over 30% of our expected revenue.

Brent Shreve
CMO at Touch Support

Live Chat for Tele2

We can see that our customers like this channel because they were quick to adopt it and continue to use it

Josefine Forssell
Customer Operations Manager

Live Chat for Luxury Estates International

With a mission to deliver the best first–class customer service, it was only natural for us to have the best in live chat software.

Leah Vigil
Director of Marketing

Live Chat for NCC Home Learning

Students find it easier to contact us through LiveChat and inquiries are handled quicker than if students sent them via email

Joshua Swann
IT Technician

Live Chat for Jerome's Furniture

We found people who engaged in chat had an ecommerce conversion rate 1000% higher than non-chat users.

Scott Perry
Director of Ecommerce

Live Chat for American Business and Technology University

LiveChat keeps me in the know with the most common customer issues by looking at tickets and chats.

Lute Atieh
Chief Operating Officer

Live Chat for British Film Institute

LiveChat offered a real time response to our service issues and customer queries.

Paul Lewis
Service Operations Manager

Live Chat for People HR

We have about 25% new opportunities coming in from LiveChat leads. It helps us win more business, period.

Sat Sindhar
Managing Director

Live Chat for Innovations for Learning

LiveChat has successfully covered the entire feature set I was wanting to find in a chat platform

Randy Burgess
Chief Technology Officer

Live Chat for ForSaleByOwner

LiveChat helps us win new businesses by being able to help people ‘on demand’. Customers love using it as they feel we are alloy near if they need us.

Colin Sacks

Live Chat for Grove City College

LiveChat helps us to meet the needs of our students and families immediately.

Sarah Gibbs
Director of Admissions

Live Chat for Steve & Kate's Camp

Our families love the LiveChat feature. We get comments every week that it’s so great to have the ability to connect quickly for their questions.

Callie Rae McCarthy
Family Experience

Live Chat for District 49

LiveChat is a great tool for community. We are meeting parents when they are looking for information and we are able to make sure they can find it.

Dustin Senger
Digital Communications Specialist

Live Chat for Headway

LiveChat helps humanize the dreaded application process thus improving our conversion rates.

Ellen Garcia
Web & UX Design Lead

Live Chat for Cabins of the Smoky Mountains

LiveChat is helping our guests with any issues they may have in the most efficient and professional manner.

Dustin Burke
IT Coordinator in Cabins of the Smoky Mountains

Live Chat for TripShock

We wanted to reduce phone costs, increase conversions and time on site by offering help via LiveChat.

Greg Fisher
CEO and co-founder of TripShock

Live Chat for EasyCompanies

We’ve managed to scale our business without needing to hire loads of support staff.

Alex Whiteside
Managing Director

Live Chat for RarePink

Customers love being able to engage with our agents and often end up sharing their life stories in the chat!

Nikolay Piriankov

Live Chat for Pickaweb

We have tried various other live chat tools but LiveChat is the perfect balance of ease of use, features and sensible pricing.

Tony Messer
CEO and co-founder of Pickaweb

Live Chat for Easycredit

After testing different chat softwares from different companies our conclusion was that LiveChat was the best alternative out there.

Babel Poli
Customer Service Manager

Live Chat for

From a design and UX standpoint, LiveChat is hands down the best looking, and easiest to use chat service.

Kyle Therriault
VP of Internet Strategy & Business Development

Live Chat for

The reaction from our clients has been very positive and users began engaging with the LiveChat the moment it became live on the site.

Daniel Tannenbaum
Digital Marketing Manager

Live Chat for Direct365

We can actively save time and respond faster to customers using LiveChat which helps our teams to build trust and confidence with customers and prospects.

Kristin Hodgkinson
Digital Marketing Manager

Live Chat for Nju Mobile

LiveChat is both agent and manager-friendly. It’s very intuitive and all the new improvements make our work much more comfortable.

Anita Patla
Team Manager

Live Chat for Orange

We note two-digit conversion rates around 10-11 percent since the beginning of the project.

Sylwia Matusiak
Team Manager

Live Chat for Tier1FX

With our clients being online traders, live chat is their preferred communication method, both in urgent or more deep-discussion matters.

Yana Marinova
Back Office & Support Manager

Live Chat for Check-in-London

LiveChat has directly increased lead generation by 26% and improved sales conversions by 17% and is a cornerstone of our customer service offering.

Gavin Pereira
Managing Director

Live Chat for ThinkForex

LiveChat is cheaper than some competitors without sacrificing quality and functionality.

Christopher Reynolds

Live Chat for Ryland Homes

We wanted to improve our online engagement, provide a timely service for our customers and assist them in finding a new home.

Diane Morrison
Vice President of Sales and Marketing

Live Chat for Logical Position

We wanted something that would give us an edge in lead capture over our competitors and LiveChat did just that.

Tony Palazzo
VP of Marketing

Live Chat for Bank of American Fork

We find that LiveChat is relatively inexpensive considering what is included in our package.

Joshua Everton
VP and eSolutions Manager

Live Chat for BBB Boston

LiveChat was easy to deploy and manage with very little issue on the user end.

Deanna Liberti
Vice President of Operations

Live Chat for ActiveCampaign

Our focus has always been our clients and LiveChat helps us keep our focus on them.

Jon Maldia
Lead Support

Live Chat for

Live chat has allowed us to connect with hundreds of additional potential clients each week.

Nate Johnson
Marketing Manager

Live Chat for Recurly

We now handle 70% of our tickets in under two hours, which is an improvement from 40% before LiveChat.

Rachel Pennig
Director of Customer Support

Live Chat for Warby Parker

Our customers are often shocked at how easy LiveChat is to use and are thrilled that all questions can be answered almost instantaneously.

Mara Castro
Director of Customer Experience

Live Chat for Rushcliff

Implementing LiveChat into our own software has been a roaring success. We didn’t expect to get such great feedback from our clients.

James Austin
Support Services Manager

Live Chat for Scottevest

We’ve tried two other live chats and LiveChat is the easiest. Their customer service is better than anyone’s we’ve seen.

Scott Jordan

Live Chat for Media Temple

LiveChat is often our main contact point with customers, and it’s been working out great for us.

Shiloh Gealogo
Project Manager

Live Chat for Central Desktop

LiveChat is a very seamless product, we never think about it, we just use it.

Mark Fordham
Vice President of Services

Live Chat for HomeExchange

We’ve been encouraging people to use live chat, it’s become a really significant marketing tool for us.

Ed Kushins

Live Chat for Fox Rent A Car

LiveChat gave us a good platform that we could integrate into our website with controls we needed to manage our business.

Jacob Kopiczak
Marketing Manager

Live Chat for Kajabi

We want to provide humor and be helpful, we definitely want to slide in a joke in our customer service. We mix business with fun.

Travis Rosser & Kenny Rueter

Live Chat for Resume Companion

Having the ability to invite customers to chats has allowed us to really start to understand our customers' needs.

Joe Flanagan
Campaign Director

Live Chat for Depositphotos

We’ve found LiveChat not only the most cost-effective one, but the most feature-reach, scalable customer communication platform.

Anna Zakharchenko
Head of Sales Department

Live Chat for Lunarpages

On-site sales increased 15% and leads increased 30%. The ROI of having this feature is definitely positive.

Alfonso Fernandez
Marketing Manager

Live Chat for Roku

LiveChat is simple in use and allows for quick implementation.

Vincent Thai
Director of Customer Advocacy

Live Chat for IdeaScale

We’ve closed dozens of deals and upgrades right from LiveChat!

John Basile
Business Developer

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