The Chat Shop

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company description

Live chat outsourcing and consulting from the #1 rated LiveChat Expert. We’re data-driven digital marketers with the passion, people and processes to make a tangible change to your business.

We deliver a 99% customer satisfaction, first time responses in 29 seconds and 50% more leads from existing website traffic.

If you want your website to deliver more sales, you need to chat to us. We analyse visitor behaviour to create timely interactions that, combined with the right conversation, bridge the gap between interested, ideal customer and a lead for the sales team.

Want to make your customers smile? We’re here to provide you with a team of experts in chat and email support so you have one less thing to worry about. Customer service can be a brand builder. We’re here to help you build it.

We're the live chat experts. From consulting to UK and US based live chat outsourcing. Our services allow you to partner with the best people in the market.


Erin 07.07.2017
Our organization has been using Chat Shop for about a year now to field questions on our website during times that one of our own employees are not scheduled. They have been reliable and extremely communicative with our organization! Thumbs up :)
Steven Cairns 30.06.2017
We have been using The Chat Shop for over a year now for our call answering business Virtual VIP. Whilst we are busy taking calls for clients, The Chat Shop helps us chat with prospective clients from our website - pointing them in the right direction and capturing any new leads for follow up. The agents have great personality and are a cut above. Overall we have been delighted with the service from the team.
Adele Hamer 28.06.2017
The Chat Shop provides a valuable tool to any online business. Very impressed with the speed at which chats are answered and the professional yet personal touch with which they approach each chat.
Hugo Clarke 24.05.2017
We've been working with The Chat Shop since September. We didn't really have much in the way of expectations as this was a new idea. With The Chat Shop's expert help everything was soon up and running and showing a positive result, even in the first month. I would certainly recommend The Chat Shop
Goutham Bhadri 23.05.2017
The Chat Shop Team are excellent and have helped our clients generate quality leads whilst filtering out time wasters. They are customer focused, clever with their approach and come highly recommended.
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