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Connect with your customers using
Facebook Messenger

See the new feature in LiveChat

Get the integration

Engage with users on your Facebook page

Engage with them directly in Facebook chat window. Let them reach you anytime and anywhere, both on mobile and desktop. Provide real-time support via LiveChat & Facebook Messenger integration and make your customers feel you are always where they need your customer service.

Handle Facebook chats using dedicated app for support

Don’t make your support agents switch the apps to answer your customers. Gather all chats in LiveChat and handle them all more effectively. Talk with your customers within their Facebook chat and use this opportunity to convert them.

Improve your conversion even up to 485%

Sometimes it’s a matter of one doubt or unanswered question that postpone your customer buying decision. Giving your website visitors the possibility to get the answers right away has proven to boost conversion even by 485%.

Boost it up with Facebook Messenger integration

Consider your broad audience on Facebook as your website visitors. Mix it up with the conversion improvements and…, you can do the math.

Take advantage of Facebook Messenger features

It’s a sin not to use great features when provided. Share photos and links when needed, see the statuses of delivered and read messages, be ready to answer when typing indicator appears, and what’s most important, get the name of the customer and use it to make chat more personal.

Adjust to your customer and be where they need you

The must-do for every support rep is to adjust to the customers’ feelings, vocabulary and moods. Now, it’s time to adjust to their favourite communication channel as well! Don’t make your clients switch windows, tabs or channels – talk with them via Facebook Messenger.

Provide the best customer satisfaction out there

Live chat solutions provide better customer experience than other customer service channels. Chat with your prospects from Facebook Messenger and focus on delivering best customer satisfaction.

Use one tool to cover all customer service channels

Messages are the new hype of communication. More than 1,8 billion users use Facebook Messenger, WhatsApp and other chat apps monthly. They are always online and expect it from brands too.

LiveChat helps companies to be always there for customers and deliver the best customer experience through chatting. The upcoming integration comes as a great opportunity for better customer experience.

Ready to provide the best customer service in your industry?

Use our web and desktop apps in your office or, while being outdoor – take LiveChat mobile app for Android, iPhone or iPad with you. Helping your customers was never that easy and portable, was it?

Get Messenger for LiveChat

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