Benchmark integration

2 min read
updated: Nov 8, 2019

If you use Benchmark for your email marketing it's good idea to consider adding your chat visitors to email list. That's possible thanks to this simple Zapier-based integration.

New contact added to Benchmark list

In this tutorial you'll find instructions on how to create a Zap adding a LiveChat contact to Benchmark after the chat is finished.

Creating the Benchmark - LiveChat Zap

Creating this Zap consists of three main parts:

  1. Setting up the trigger
    - choosing an event that will start data passing
  2. Configuring the action
    - setting up what will happen in the target app
  3. Launching the Zap
    - turning the integration on

Setting up the trigger

The first step to set up this integration is to determine a condition that will trigger an action in your target app.

  1. Log in to Zapier and click on Make a Zap in the upper menu.

Creating a new Zap

Selecting LiveChat trigger

Entering your LiveChat account data

Configuring the action

Time for the second part; configuring what will happen in your target app after the chat is finished.

Authorizing application in Zapier

To generate API key, click on your avatar in Benchmark, then choose Account settings, scroll down the page and click on generate your API key.

Setting up the conditions

Finalizing integration changes

Launching the Zap

All tests passed? Turn this integration on then.

Turning Zap on

You're the man! You have just linked your LiveChat with Benchmark through Zapier. At the end of each chat, it will save the info about your visitor and add it to your list in Benchmark.

New contact added to Benchmark list

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