BigCommerce: add a chat to your store!

Krzysztof Kraus
1 min read
updated: Nov 8, 2019

Installing LiveChat on your BigCommerce store is quick and easy. Once installed, you can chat with your customers right away. Guide your customers towards sales in a real-time conversation, right on your website.

Install LiveChat on your BigCommerce store

  1. First, log into BigCommerce and switch to the Apps section.

Add LiveChat to BigCommerce

BigCommerce App Marketplace

Search for LiveChat in BigCommerce app marketplace

Get LiveChat app from BigCommerce Marketplace

Log in to existing BigCommerce store

Install LiveChat on your BigCommerce store

Give LiveChat permission to access BigCommerce data

Connect LiveChat account to BigCommerce

Add agents to LiveChat

And that's it! The chat widget will appear on your website right away. Log in to your LiveChat and start chatting with customers.

Chat widget on BigCommerce store

Make sure you use Web or Desktop apps in your daily work. They make chatting with customers and managing your account as easy as it gets.

Let other BigCommerce users manage LiveChat

Rember to give access to manage LiveChat app to users of your BigCommerce license. Here's how to do it:

  1. Go to Account Settings → Users and click on the three dots icon next to the user you want to edit.

User settings in BigCommerce

Edit user preferences

Add permission to edit LiveChat app

Save changes made to user settings

That's it. Repeat these steps for other users that should be granted access.

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