Ecwid: Chat with your online shoppers

Justyna Janowska
2 min read
updated: Jun 19, 2019

This short tutorial will show you how to integrate LiveChat with your Ecwid store. Adding LiveChat will allow you to see visitors activity on your site in real time and proactively help them in their buying decisions.

ecwid-livechat-homepage

Installation

Follow the instructions below to add LiveChat to your store

Speed things up! If you feel confident, you can skip steps 1-3 and jump straight to the installation page.
Speed things up! If you feel confident, you can skip steps 1-3 and jump straight to the installation page.
  1. Login to your Ecwid and head to the Apps tab.

ecwid-add-livechat-dashboard

  1. In the Apps Market, select STOREFRONT AND THEMES and search for the LiveChat app.

ecwid-add-livechat-apps

  1. Click on the LiveChat badge to Get the app.

ecwid-add-livechat-get-the-app

  1. On the installation page, click on the blue Install button.

ecwid-add-livechat-install

  1. Next, you need to connect a LiveChat account with your Ecwid store. If you are new to LiveChat, you will need to create an account. To do it, choose your login and password and then click TRY FOR FREE to continue. If you already have a LiveChat account, click on use an existing account to proceed.

ecwid-add-livechat-connect

  1. Complete the installation by clicking on the visit your store site link.

ecwid-add-livechat-publish

Voilà! LiveChat has been installed and should appear on your Ecwid store after refreshing. To start chatting with your site visitors, login to the LiveChat web app or download a dedicated desktop application.

Check our rich Knowledge Base to get your head round some great tips to get you started with LiveChat.

Was this article helpful?

Got it!

Thanks for your feedback.

Thank you!

We’re happy to help.

RELATED ARTICLES

Spark Pay: chatting with online clients

Start chatting with your online visitors by installing LiveChat on your Spark Pay site. Follow this guide to gain new leads and convert them into sales.

Read the article

Shopify: Install LiveChat in your store

How to add LiveChat to your Shopify store page and get instant access to your customers. Offer them immediate help and increase your sales.

Read the article

Start using LiveChat now!

Free 14-day trial Team plan features No credit card required

Still not convinced? Discover all LiveChat features