Integration with Highrise
Create new contacts and forward chat transcripts directly to Highrise with just one click using the Highrise integration. Keep your agents up-to-date on communication with any new or existing customers.
The integration also allows you to add or update contacts from archived chats.
Highrise integration will allow your agents to:
- automatically find contacts using pre-chat survey fields
- add and edit contacts and deals with ease
You can also recognize your Highrise contacts and display information about them in the chat window. This way, your agents will be able to provide much more precise support.