Use SugarCRM to access your contacts and manage sales tasks directly from your live chat window.
SugarCRM drives sales force performance by allowing a sales representative to track and share contacts and opportunities. Users can upsell into existing accounts, forecast revenue, monitor performance through dashboards. Sugar CRM also gives opportunities to manage quotes and contracts, work offline through our sugar mobile, and collaborate through integrations with other platforms. With SugarCRM, you can create, execute and track campaigns across multiple channels. You are able to develop compelling email marketing programs and capture contacts directly into your CRM system with contact forms. Finally, manage and assign contacts to your sales reps and track the marketing ROI.
The context gained from CRM records is key for sales and support team as they chat live with prospects. This integration provides that context right where they work - in the SugarCRM dashboard.
"With LiveChat comes tons of customer data — the pre-chat survey collects contact details, chat transcripts give powerful sales insights, and post-chat survey can be used to gather feedback. "
Capture leads on a big scale and strengthen relationships through live chats.
With LiveChat for SugarCRM you can manage your Accounts and Leads without leaving your LiveChat application. Taking with a customer who seems like a great opportunity? Now you can instantly save him in your SugarCRM and target his needs more efficiently!"
Update your existing customers with the chat record and shine bright when chatting with them later! Mentioning your previous conversations during a chat always does the trick and increases the customers' satisfaction in the process.