Freshdesk Integration

by LiveChat

Convert support emails and chat transcripts into tickets in Freshdesk.

About

What is Freshdesk?

Freshdesk is a full-fledged cloud-based customer support solution. Built with an emphasis on usability, Freshdesk is entirely customizable and provides all the tools a company needs to wow its customer. It consists of multichannel capability, integrated gamification mechanics to supercharge agent productivity, smart automation and a lot more.

Benefits

What benefits does Freshdesk Integration provide?

Add more context to your customer records

With LiveChat comes tons of customer data — the pre-chat survey collects contact details, chat transcripts give powerful sales insights, and post-chat survey can be used to gather feedback.

Bring together your customer communication seamlessly

Using LiveChat and Freshdesk makes it easy to manage all of your customer requests and follow-up activities from one place.

Enhance the customer experience

With LiveChat integration for Freshdesk, it’s easy to monitor customer engagements, conduct quality control and both support and supervise agents.

Features

Features of Freshdesk Integration

Keep your communication in one place!

With our integration, you can easily push all chat transcripts and tickets straight into Freshdesk. And the best part is that we'll take care of it for you automatically.

Simple installation

There's no need for any advanced configuration or even installing any plugins – adding your Freshdesk email address will do it! Save your time and use it for something that really matters.

Support

Do you have a question?

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