LiveChat Knowledge Base Integration

by LiveChat

LiveChat Knowledge Base lets you access all your help docs when chatting to customers without navigating to separate pages.

About

What is LiveChat Knowledge Base?

LiveChat Knowledge Base lets you display your help docs in the chat area, making it super easy to search and copy answers when replying to a customer. It reduces the time your agents need to search for answers by bringing help articles into their workflow. No more navigating to separate pages when chatting with customers - it’s all right at your fingertips. What is more, this app lets you publish help docs, such as best practices, manuals, and FAQs in one central location. Then you will be able to search and copy from your knowledge base directly from the chat screen.

Benefits

What benefits does LiveChat Knowledge Base Integration provide?

Reduce the time agents need to search for answers

Make your customer service more efficient. Provide tools for your agents to improve their productivity. Lets them resolve customers issue quickly and smoothly.

Give your customers opportunity to find answers quickly

By publishing help docs in one central location, you give your customers opportunity to find answers without even contacting your support agents.

Features

Features of LiveChat Knowledge Base Integration

Search and copy answers directly from the chat screen

Your agents can search for answers directly from the chat screen. Then they can easily copy knowledge or simply send a link to helpful resources.

Publish help docs in one central location

LiveChat Knowledge Base lets you create one central location with all of your help docs, such as best practices, FAQs, and manuals.

Quickly search for answers by titles or keywords

To find an answer to customer's question you can use search functionality. Simply type in a title of an article or just a keyword.

Support

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