LiveChat Knowledge Base lets you access all your help docs when chatting to customers without navigating to separate pages.
LiveChat Knowledge Base lets you display your help docs in the chat area, making it super easy to search and copy answers when replying to a customer. It reduces the time your agents need to search for answers by bringing help articles into their workflow. No more navigating to separate pages when chatting with customers - it’s all right at your fingertips. What is more, this app lets you publish help docs, such as best practices, manuals, and FAQs in one central location. Then you will be able to search and copy from your knowledge base directly from the chat screen.
Make your customer service more efficient. Provide tools for your agents to improve their productivity. Lets them resolve customers issue quickly and smoothly.
By publishing help docs in one central location, you give your customers opportunity to find answers without even contacting your support agents.
Your agents can search for answers directly from the chat screen. Then they can easily copy knowledge or simply send a link to helpful resources.
LiveChat Knowledge Base lets you create one central location with all of your help docs, such as best practices, FAQs, and manuals.
To find an answer to customer's question you can use search functionality. Simply type in a title of an article or just a keyword.