Zendesk Integration

by LiveChat

Integrate Zendesk with LiveChat to create tickets directly from chat. The integration also allows you to look up tickets cases in LiveChat.

About

What is Zendesk?

Zendesk is a customer service platform. It gathers all customer feedback from a variety of sources such as email, chat, phone calls, tweets, and bring it all to your support team. Support agents can quickly seek the cases that need their immediate attention and deal with the customer issues right away. Zendesk also provides external information tools to help agents with their problem-solving actions. Customer feedback is not the only thing that is brought together to the same place though. Zendesk is also the collaboration platform that your coworkers from different departments can use to work collectively. Finally, it generates reports and statistics to evaluate how the software affects your efficiency.

Benefits

What benefits does Zendesk Integration provide?

Bring together your customer communication seamlessly

Using LiveChat and Zendesk makes it easy to manage all of your customer requests and follow-up activities from one place.

Add more context to your customer records

With LiveChat comes tons of customer data — the pre-chat survey collects contact details, chat transcripts give powerful sales insights, and post-chat survey can be used to gather feedback.

Enhance the customer experience

With LiveChat integration for Zendesk, it’s easy to monitor customer engagements, conduct quality control and both support and supervise agents.

Features

Features of Zendesk Integration

Native integration

Integrate LiveChat with Zendesk with our dedicated plugin – no need to dabble in any kind of advanced configuration. To ease things up even further, our step-by-step tutorial will guide yu through the entire process. We like to keep things easy for you!

Add new tickets straight from the chat!

With our integration, you can not only save your chats as tickets but also automatically forward all offline messages straight to your Zendesk account! Use this opportunity to keep all of your communication in one place."

Support

Do you have a question?

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