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How to add images/videos to the Knowledge Base article

by Michał Fiech

Often, an article requires some visuals to make it more clear and appealing. You can use images, videos or GIFs to show step-by-step guides, processes or charts that you wouldn’t be able to present with plain text.

Here’s the full guide on how to add media to the Knowledge Base Article.

How to add an image/GIF to the article

1. Create a new line in which you’d like to insert media.

2. Click the “plus” icon that appears on the left side of the editing area.

Knowledge Base rich media insert button

3. Click the “Picture” icon.

Knowledge Base – How to add images pt.2

4. Select the image/GIF you’d like to add to the article and submit.

Knowledge Base – How to add images pt.3

5. Update the article and refresh your Knowledge Base widget. The image/GIF should be already there.

Knowledge Base – How to add images pt.4

Knowledge Base support images (.jpg, .png) and animations (.gif). The maximum file size is 5MB.

Doing so, the image will display in the Knowledge Base widget, but in the editor, you might only see a small camara icon.

How to add a video file to the article

Knowledge Base editor allows you to embed videos hosted on YouTube, Vimeo or Wistia platforms.

Follow these steps to add a video to your article.

1. Create a new line in which you’d like to insert media.

2. Click the “plus” icon that appears on the left side of the editing area.

Knowledge Base – How to add videos pt.1

3. Click the “Camera” icon.

Knowledge Base – How to add videos pt.2

4. Paste the link to the YouTube/Vimeo/Wistia video.

Knowledge Base – How to add videos pt.3

5. Hit Enter to add the video.

Knowledge Base – How to add videos pt.4

6. Update the article and refresh your Knowledge Base widget. The video should be already there.

Knowledge Base – How to add videos pt.6

Please note that the posted videos cannot be private.

For more information, read on in Adding the Knowledge Base widget to your LiveChat and How to write, format and publish articles to your Knowledge Base..


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