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Resources that will teach you everything about LiveChat.

Facebook: chat with your fans

by Krzysztof Kraus

Cover a wider range of your customers and let your business grow at a faster pace! Don’t limit your chat only to your website and start chatting with your Facebook Fan Page visitors – all of that with just a few simple steps!

Installation

  1. First, click here to add LiveChat window to your Facebook Fan Page. You will be prompted with the LiveChat Installation Screen. Click on Add LiveChat to your Facebook to continue.
Add LiveChat to your Facebook
  1. Now, choose to which Fan Page you would like to add LiveChat and click on Add Page Tab.
Choose to which page would you like to add LiveChat
  1. LiveChat is now added to your Facebook Fan Page. To continue the installation, go to your Fan Page and click on LiveChat with us.
Click on LiveChat with us on your Fan Page
  1. On the next section, provide your LiveChat’s email address and API key. To continue, click on Activate.
Click here to get your LiveChat API key
Provide your LiveChat credentials and click on Activate to continue
  1. Now, all that you have to do is to choose a group that will take care of chats from Facebook. To finalize the installation, click on Add LiveChat to this page!
Choose the group responsible for chats from Facebook and click on Add LiveChat to this page!

Done! Now LiveChat is added to your Facebook Fan Page, and you can chat with your fans!

Customization

LiveChat for Facebook allows you to customize the name of the tab displayed on your Fan Page. Feel free to customize it so that it’ll match yours or your company’s personality!

  1. To do that, go to the Settings section of your Fan Page.
Go to Settings section of your Facebook
  1. Choose Edit Page from the list of available settings.
Choose Edit Page from the list of settings
  1. Now, scroll down a little bit. At the bottom, you will find the LiveChat with us tab. To edit it, click on Settings.
Click on Settings to edit LiveChat tab
  1. Here you can decide if you want to display LiveChat tab on your Facebook Fan Page. You can also share the link that will take your customers straight to your chat window.

    To change the name of your LiveChat tab, click on Edit settings.
Click on Edit Settings to change the LiveChat tab name
  1. All that is left is to provide the new name for your LiveChat tab. After doing it, click on Save to continue and you are done!
Unfortuantely, due to Facebook deleting this option, you cannot add an image to the LiveChat tab – we truly apologize for the inconvenience regarding this case.
Choose and save a new name for your LiveChat tab

Great! Now your LiveChat tab will reflect the changes and your Fan Page visitors will be more eager to chat with you! And here’s how it’ll look like on your personal Facebook Page.

LiveChat for Facebook Fan Page

LiveChat on your mobile Fan Page

LiveChat with us button does not appear on mobile devices, but there is a work-around that we can offer. You can add a Contact Us button to your Fan page and link it with the Chat Link from your LiveChat.

  1. To do that, click on Add a Button available on your Facebook Fan Page.
Click on Add a Button on your Facebook Fan Page
  1. Click on Get in Touch and pick Contact Us from the list of available buttons.
Pick Contact Us from the list of available buttons
  1. Now, paste your Chat Link to the Add a website link URL field and click on Add Button.
Click here to get your Chat Link
Paste the Chat Link to the URL field

And that’s it! Now your Fan Page visitors will be able to start a chat with you, on both desktop and mobile devices! Use this opportunity to target the wider range of your customers and fans.

Hopefully, you have found this article helpful but if you have any additional questions, feel free to start a chat with us – we are available 24/7/365!

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