Help and support

Resources that will teach you everything about LiveChat.

Facebook: chat with your fans

by Bartosz Olchówka

Have you ever wanted to chat with your Facebook Page visitors? Now you can!

LiveChat for Fan Pages will give you an additional way of reaching potential customers through Facebook.

Setting up

To get LiveChat for your Facebook Page, please visit the app’s installation page.

Note: To add LiveChat to a Facebook Page, you need to have Admin privileges on that page.

Next, click on the Add LiveChat to your page button.

If you have more than one fan page, select the page on which you want to install LiveChat and click on the Add LiveChat for Fan Pages button.

Adding live chat to Facebook button

You will be automatically redirected to your fan page. A new icon, LiveChat with us, will appear in the Apps section. Click it to finish the set up.

LiveChat button of a Facebook Page

All that is missing is your LiveChat email address and your API key. You can get your API key by going to the API key page.

Copy and paste the API key to finish the setup. Click on Activate to finalize.

Activating LiveChat on a Facebook Page

From this moment, your Facebook Page visitors will be able to contact you directly on Facebook.

You can store all Facebook messages and posts from your followers as tickets in LiveChat.