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amoCRM: grow your contacts list

by Krzysztof Kraus

Make your contacts list stronger than ever, by facilitating LiveChat and amoCRM! With just a few easy steps, you will be able to extend your company’s reach, ensuring that no chat visitor will stay unattended!

Installation

  1. Log in to your amoCRM and proceed to the Settings section.
amoCRM: grow your contacts list
  1. Next, go to the Integrations section.
Proceed to the Integrations section
  1. From the list of available integrations, choose LiveChat.
Choose LiveChat from the list of integrations
  1. Copy the chat ends webhook URL, generated by amoCRM.
Copy the link of LiveChat's webhook
  1. Now, go to Webhooks section in your LiveChat Settings. There, click on Add a webhook.
Add new webhook in LiveChat Webhooks section
  1. Choose chat ends as an event.
Choose chat ends as an event
  1. In the Data type section, mark the following options:
  • Chat;
  • Visitor;
  • Pre-chat survey;

And in the Target URL, paste the Chat Ends URL, taken from amoCRM. To proceed, click on Add a webhook

Click on Add a webhook to proceed
  1. To finalize the process, go back to amoCRM and copy the Chat Starts URL and repeat steps
Copying the chat starts webhook and repeat steps 5-7
  1. Now, go back to Webhooks section in your LiveChat Settings and add a new Chat Starts webhook, by repeating steps 5-7.
Add a Chat Starts webhook to LiveChat

Done! From now on, every time a visitor will start or finish a chat with you, his data will be transferred over to amoCRM. Use this opportunity to grow your contacts list!

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