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Add LiveChat contacts as leads in Base CRM

by Justyna Kraszewska

Using Base as your CRM and have LiveChat implemented on your page? Then set up this integration to automatically add chat visitors as contacts in Base.

Base CRM integration: LiveChat Base integration

In this tutorial you’ll find instructions on how to create a Zap which adds a LiveChat contact as lead in Base CRM after the chat is finished.

Creating the Base – LiveChat Zap

Creation of this Zap consists of three main parts:

  1. Setting up the trigger
    – choosing an event that will start data passing
  2. Configuring the action
    – setting up what will happen in the target app
  3. Launching the Zap
    – turning the integration on
You can use a ready-made Zap template to set up this integration. Check it out in LiveChat Zapbook.

Setting up LiveChat trigger

The first step to set up this integration is to determine a condition that will trigger an action in your target app.

  1. Log in to Zapier and click on Make a Zap in the upper menu.
Base CRM integration: Creating a new Zap
  1. Choose LiveChat as the Trigger App.
  2. Select Finished Chat as the Trigger.
Base CRM integration: Selecting LiveChat trigger
  1. Click on Save + Continue to proceed.
  2. Click on Connect a New Account and then provide your LiveChat login email and the API key. Next, click on Yes, continue to accept.
Base CRM integration: Entering your LiveChat account data
  1. You can rename the account and then click on Save + Continue.
  2. Select Fetch & Continue to test this step and make sure it is working properly.

Configuring the action in Base CRM

High time to configure what will happen in your target app after the chat is finished.

  1. Choose Base as Action App.
  2. Then choose New lead as the action and confirm by clicking on Continue.
Base CRM integration: Choosing Base action
  1. Grant Zapier permissions to access your Base providing your API token in the pop-up window.
Base CRM integration: Authorizing application in Zapier
  1. Select your Base account and confirm the choice by clicking on Continue.
  2. Next, set up which data will be passed to Base.
Base CRM integration: Setting up the conditions
  1. After you finish, click on Continue button down the page to proceed.
  2. Zapier will ask you to test the Zap. Follow the instructions to make sure your Zap is working correctly.
Base CRM integration: Testing Base
  1. Next, click on the Finish button.

Launching the Zap

All tested? Let’s turn this integration on then.

  1. Turn the Zap on by clicking on the grey switch and start passing information from LiveChat to Base.
Base CRM integration: Turning Zap on

Well done! You have just linked your LiveChat with Base through Zapier. At the end of each chat, it will save the info about your visitor and add it as a new lead in Base CRM.

Base CRM integration: New lead in Base
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