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BigCommerce: add a chat to your store

by Krzysztof Kraus

Installing LiveChat on your BigCommerce store is quick and easy. Once installed, you can chat with your customers right away. Guide your customers towards sales in a real-time conversation, right on your website.

In this article:

Install LiveChat on your BigCommerce store

  1. First, log into BigCommerce and switch to the Apps section.
Add LiveChat to BigCommerce
  1. Then, go to BigCommerce App Marketplace.
BigCommerce App Marketplace
  1. There, type LiveChat into search and choose LiveChat from the list of Apps.
Search for LiveChat in BigCommerce app marketplace
  1. On the page dedicated to LiveChat application click on Get this app.
Get LiveChat app from BigCommerce Marketplace
  1. Next, click on Log in.
Log in to existing BigCommerce store
  1. Then, click on Install.
Install LiveChat on your BigCommerce store
  1. The installation process requires your agreement to the BigCommerce’s Privacy Policy. After agreeing to the terms and conditions, click on Confirm.
Give LiveChat permission to access BigCommerce data
  1. Your LiveChat app is now ready! All you need to do is click on Connect to create a new LiveChat account and connect it to your BigCommerce store. If you already have an account click on Sing in and enter your LiveChat account credentials.
  2. Connect LiveChat account to BigCommerce
    1. Additionally, you can add agents to your LiveChat license. If not, you can skip this step.
    Add agents to LiveChat

    And that’s it! The chat widget will appear on your website right away. Log in to your LiveChat and start chatting with customers.

    Chat widget on BigCommerce store

    Make sure you use Web or Desktop apps in your daily work. They make chatting with customers and managing your account as easy as it gets.

    Let other BigCommerce users manage LiveChat

    Rember to give access to manage LiveChat app to users of your BigCommerce license. Here’s how to do it:

    1. Go to Account Settings → Users and click on the three dots icon next to the user you want to edit.
    User settings in BigCommerce
    1. Click on Edit.
    Edit user preferences
    1. Scroll down to Single Click Apps section, and check the box next to Live Chat.
    Add permission to edit LiveChat app
    1. To finalize, click on Save.
    Save changes made to user settings

    That’s it. Repeat these steps for other users that should be granted access.

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