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BigCommerce: add a chat to your store!

by Krzysztof Kraus

BigCommerce LiveChat: add LiveChat to your store and start closing more deals in a process! Because there’s no better way to guide your customers towards sales than a real-time conversation, right on your website.

BigCommerce LiveChat: Installation

  1. First, log into BigCommerce and proceed to the Apps section.
BigCommerce LiveChat: log in and go to Apps
  1. There, type LiveChat into search and choose LiveChat from the list of Apps.
BigCommerce LiveChat: Choose LiveChat from the list of Apps
  1. You will a page dedicated to LiveChat application. While there, click on Install to proceed.
BigCommerce LiveChat: Click on Install to proceed
  1. The installation process requires your agreement to the BigCommerce’s Privacy Policy. After agreeing to the terms and conditions, click on Confirm with the installation.
BigCommerce LiveChat: Click on Confirm to proceed with the installation
  1. Your LiveChat app is now ready! All that is left is to link your LiveChat with BigCommerce. To do that, click on Sign in with LiveChat button.
BigCommerce LiveChat: Click on Sign in with LiveChat button
  1. Final step is here: all you have to do now is to provide your LiveChat credentials and click on Sign In.
BigCommerce LiveChat: Provide your LiveChat credentials and click on Sign In

And that’s it! Your chat window is now ready and waiting for you to log into LiveChat application and start chatting with your customers!

Before logging in, preview your BigCommerce store first. If you cannot see a chat window added to your store, it’s possible that your current theme does not support ScriptAPI. In that case, instead of a screenshot that you can see below, our plugin will provide you with additional instructions on how to finish the installation process.
BigCommerce LiveChat: Log into LiveChat application and start chatting with customers

Hopefully, you have found this article helpful but if you have any additional questions, feel free to start a chat with us – we are available 24/7/365!

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