Chat window customization
You can use several different tools when trying to raise your brand awareness and one of those tools is the LiveChat window customization. By creating a customized look of your chat window you can make it an integral part of your website and the whole customer service process.
It’s like entering an Ikea – you expect a blue shirted employe there and you also expect that he or she will help you. You simply have to recreate that feeling.
We have an idea about each part of our chat window, so feel free to check them out!
- Chat window theme – learn how to change the theme of your chat window;
- Color schemes – learn how to change the color scheme of your chat;
- Mobile chat window – see how the changes will look on mobile devices;
- Social media – learn how to enrich your chat with Social Media buttons;
- Logo – upload your own logo and make your chat more credible;
- Mobile icon – see how to inform your customers that you are chatting on mobile!
Chat window theme
You can choose from several chat window skins. You can pick one of them in the theme section. Simply select one and click on the Save changes button.
You can choose the color of your chat window. Do this by going to your Theme section. You can use the color picker or type in the hex code for the desired color.
Choosing a color scheme similar to that of your company colors or logo will increase your visitors’ website immersion and provide a great experience.
Remember to Save changes when you are done.
Use CSS styles to customize your chat window look further.
Mobile chat window
You can test how the mobile chat window will look. To do that, go to the Theme and use the desktop | mobile switcher.
By allowing your visitors to access your social media channels straight from the chat window, you can considerably boost your reach.
To add Facebook, Twitter and Google+ buttons to your chat window, go to your Themes section, and select the Advanced window tweaks option.
Next, select the social media button you want to add and type in your profile address. Click on I’m done editing and then on Save changes to finalize.
Uploading your company’s logo will increase your chat window’s credibility. To do this, go to your Theme section and click on the Advanced window tweaks. You need to enable the Display logo box and then click on the Upload your logo option.
After uploading your logo, click on I’m done editing and then on Save changes button to proceed. Remember that your logo will also be visible in the templates of your tickets and chat transcripts, ensuring much smoother experience for your customers!
When you are on the move, the ability to stay online and chat with visitors is very important – that is why we created mobile apps. However, this also means that your are not always able to answer the chat, or your response time can be a bit slower. It may be very useful to let your visitors know that you are chatting from a mobile device.
To turn this function on, go to your Theme section, select Advanced widow tweaks and enable the Display mobile icon when agent is using a mobile device option.
Remember to click on Save changes to finalize your decision.
To learn more about window customization, watch our webinar.