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Configuring LiveChat notifications

by Jacob Firuta

Agents can receive a series of notifications when using LiveChat. The notifications let them know what is currently happening with their chats and visitors.

There are five notifications:

  1. New message in chat – you received a new message from a visitor,
  2. Incoming chat – a visitor has started a new chat,
  3. Visitor is queued before chat – a visitor has entered your chat queue,
  4. New visitor on the website – a new visitor has entered your website,
  5. Returning visitor on the website – someone who has already visited your website came back.

To configure the notifications, hover over your profile picture in the top-right corner of the screen and select Notifications. The notifications menu will open up.

Accessing notifications panel

You can select which notifications you’d like to receive by marking the checkboxes next to various notifications. The New message notification is always enabled (unless all the notifications are muted) while other notifications can be disabled.

LiveChat notification settings

To disable a notification, un-tick the checkbox next to the notification and click on the Save changes button.

Changing notification settings
The notification settings are shared between all apps. If you set in your web app, the same settings will apply when using the mobile app.

You can set up a repeating sound for a New message in the chat and then the notification will be played in loop until the message is read. To configure that click on Repeat this sound at the bottom of the notification settings.

Muting sound notifications

If you’d like to keep the visual notifications but you want to get rid of the sounds, you can click on the Mute all sounds option.

Muting all sound notifications

You can turn the sounds back on by clicking on the Unmute link.

To turn off the sound notifications from LiveChat on your mobile, you need to access the device notifications settings.

On iOS, go to Settings and access the Notification Center. Next, you need to find and choose the LiveChat app from the list. Finally, you can turn off the Sounds using the radio button.

On Android, you simply need to access the sound settings and turn down the Notifications.

Double notifications when using Firefox on Mac OS X

If you’re using Firefox on Mac OS X, you might want to disable the native OS X notifications for Firefox to avoid notifications doubling. Firefox adds a sound to each web app notification, which makes it hard to distinguish the notifications from one another.

To disable the Firefox notification sounds, go to your System Preferences and select Notifications.

Accessing the Notification Center

Select Firefox from the list and click uncheck the Play sound for notifications option. This way only the LiveChat notification sounds will be played.

Disabling Firefox sound notifications
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