Help and support

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Forwarding emails to tickets

by Jacob Firuta

You can setup email forwarding to create tickets in LiveChat. Do it up to keep your entire support communication in one place.

Select your email provider:

  1. Gmail
  2. Yahoo! Mail
  3. Microsoft Exchange
  4. Other email providers

Gmail

To setup forwarding in your Gmail account, complete the following steps:

  1. Log in and go to the Email section.
  2. Enter your support email and name that will show up as the sender of your tickets and click on the Save changes button.
Entering support email and name
  1. Copy the email address assigned to your account.
Copying forwarding address
  1. Go to Gmail forwarding settings and click on Add a forwarding address to proceed.
Adding a forwarding address
  1. Enter the copied email and click on Next.
Entering a forwarding address
  1. Then confirm by clicking on Proceed button.
Finalizing forwarding setup
  1. A confirmation email should appear as a ticket in your LiveChat. Confirm the forwarding to finalize the setup.

Starting now, all emails from this account will be forwarded to your LiveChat as tickets.

Yahoo! Mail

Setup forwarding on your Yahoo! account by completing the steps below:

  1. Login to your Yahoo account and select Mail options from the Options menu.
  2. Choose POP & Forwarding option.
  3. Next, pick Set up or edit POP & Forwarding.
  4. Check the Forwarding option.
  5. Login to LiveChat and go to the Email section.
  6. Enter your support email and name that will show up as the sender of your tickets and click on the Save changes button.
  7. Copy the email address assigned to your account and enter it in Yahoo! Forwarding options.
  8. Click on the Save button at the bottom of Set up or edit POP & Forwarding page to finalize the setup.

Congratulations! From now on, emails sent to this Yahoo! account will be forwarded as tickets to LiveChat.

Microsoft Exchange

Follow the instructions below to setup email forwarding in Microsoft Exchange:

  1. Create a new contact in Active Directory and name it LiveChat tickets.
  2. Login to LiveChat and go to the Email section.
  3. Enter your support email and name that will show up as the sender of your tickets and click on the Save changes button.
  4. In the second step, copy the email address assigned to your account and add it to the newly created contact.
  5. Access properties of the newly created contact and enable forwarding on the email address you use for support, e.g. support@company.com.

From now on, all your support emails will be automatically forwarded as tickets to LiveChat.

Other email providers

You can setup forwarding for other email providers too. If you are using another system to handle your emails, you just need to create a forwarding rule that will forward all emails from your support email address, for example support@mail.com, to the address available in the Email section.

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