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Google Contacts Integration: Add LiveChat contacts to your contacts list at Google

by Krzysztof Kraus

Google Contacts integration allows you to pass information about your visitors from LiveChat to your Google account – it can be done with the use of Zapier that will allow you to create the this easy and efficient integration.

In this tutorial you’ll find instructions on how to create a Zap adding a LiveChat contact to Google Contatct after the chat is finished.

Creating the LiveChat – Google Contacts Integration

Creating this Zap consists of three main parts:

  1. Setting up the trigger
    – choosing an event that will start data passing
  2. Configuring the action
    – setting up what will happen in the target app
  3. Launching the Zap
    – turning the integration on
You can use a ready-made template to set up this integration. Check it out at LiveChat Zapbook.

Setting up the trigger

First, set up a rule on which the information will be passed from LiveChat.

  1. Log in to Zapier and click on Make a Zap in the upper menu.
Creating a new Zap
  1. Choose LiveChat as the Trigger App.
  2. Select Finished Chat as the Trigger.
Selecting LiveChat trigger
  1. Click on Save + Continue to proceed.
  2. Click on Connect a New Account and then provide your LiveChat login email and the API key. Next, click on the Yes, confirm to accept.
Entering your LiveChat account data
  1. You can rename the account and then click on Save + Continue.
  2. Select Fetch & Continue to test this step and make sure it is working properly.

Configuring the action

Now it is time to configure which fields will be passed from LiveChat to Google Contacts

  1. Choose Google Contacts as Action App.
  2. Then choose Create contact as the action and confirm by clicking on Save + Continue.
  3. Click on Connect to a New Account button to add your Google Account. In the new pop-up Google will ask you if you want to allow Zapier to access your Google Profile – click on Allow to continue.
Allowing Zapier to access Google
  1. Select your Google account and confirm the choice by clicking on Save + Continue.
  2. Next, choose which data will be passed to your Google Contacts account.
Mapping Google Contacts fields
  1. After choosing data, click on the Continue button at the bottom of the page.
  2. Zapier will ask you to test the Zap. Follow the instructions to make sure your Zap is working correctly..
  3. Next click on the Finish button.
Finalizing the Google COntacts integration

Launching the Zap

If all tests went green, it is time to enable your new Zap.

  1. Name your Zap and enable it by clicking on the grey switch – that will start passing the information from LiveChat to Google Contacts.
Saving the Google Contacts integration

Done! Now, your Google Contacts integration is ready and each time your chat will finish, information regarding your chat visitor will be passed to Google Contacts account.

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