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Shopify: How to install LiveChat in your store

by Jacob Firuta

Shopify is an e-commerce platform for online stores and retail point-of-sale systems. It handles everything from marketing and payments, to secure checkout and shipping. See all the benefits you get when you install live chat on your Shopify store:

  • Provide instant customer support to your customers.
  • Get a real-time view of customer’s cart in chat.
  • Increase the conversion rate of your online store with proactive chat greetings.
  • Integrate with email and Facebook and use LiveChat as a main customer support channel.

In this article:

Add LiveChat to your Shopify store

Follow these steps to install LiveChat on your Shopify store:

  1. First, go to Shopify Installation page and enter the URL of your Shopify store.
Shopify with LiveChat: Enter Shopify URL address
  1. Click on Continue to confirm.
Shopify with LiveChat: Click on continue to confirm
  1. Log in to your Shopify account to proceed (you won’t see this window if you are already logged in to Shopify).
Shopify with LiveChat Log in to your Shopify account
  1. Click on Install unlisted app.
hopify with LiveChat: Click on Install unlisted app
  1. Then, click on the LiveChat app. You will be taken to a LiveChat sign-up window.
Shopify with LiveChat: Click on LiveChat icon
  1. Finally, log in to your LiveChat account.
Shopify with LiveChat: Sign to your LiveChat account

That’s it! From now on you can talk to your customers in real-time!

You can also install LiveChat via the Shopify app store.

See your customer’s cart

LiveChat integration with Shopify lets you see what is in your customer’s cart right in the chat window. You can find this information in the customer details bar on the right.

LiveChat with Shopify See customers cart

Note that this feature is enabled by default and is shown in the Custom variables section.

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