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Shopify: How to install LiveChat in your store

by Jacob Firuta

Place a live chat feature on your Shopify store page and get instant access to your customers. You will be able to offer immediate help to your customers, which translates into additional sales.

If you don’t have a LiveChat account yet, create your free 30 day trial.


Follow this short guide to install LiveChat on your Shopify website:

  1. First, access the Shopify install page and follow the instructions there.
  1. Next, you will be asked to provide your Shopify store name. Click on the Continue button when you’re done.
Provide the name of your store
  1. Log in with your Shopify account to proceed.
  2. Click on the Install LiveChat button.
Proceeding with the LiveChat installation in Shopify
  1. Type in your LiveChat login, i.e. the email you used to create your LiveChat trial. Select Continue after typing in the email address.
Entering LiveChat login

Done! Now your LiveChat is added to your Shopify store. After seeing the confirmation screen, you can download our Desktop Application.

Download LiveChat desktop app

You can also test your LiveChat window by clicking on the link to your Shopify store.

Testing LiveChat on Shopify

You can also install LiveChat, by installing the application in the Shopify app store.

See what’s in the customer’s cart

LiveChat integration with Shopify lets you see what is in your customer’s cart right in the chat window. You can find this information in the customer details bar on the right.

Customer's cart in LiveChat via Shopify

Note that this feature is enabled by default and is shown in the Custom variables section.

If you have any questions, feel free to start a chat with us – we are available 24/7/365!
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