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Modify the chat widget language

Jacob Firuta
3 min read
updated: Dec 19, 2023

Matching the language of the chat widget with the language of your website is an important step of the customization.

You can also modify the messages and notifications visible in the chat widget to convey your company’s unique voice.

If you run a multiple language site, you can assign a dedicated language department to each page.

Supported languagesLink icon

LiveChat has been translated into 48 languages. If your language isn’t on the list, let us know!

Here’s the list of supported languages:

  1. Arabic
  2. Armenian
  3. Azeri
  4. Bulgarian
  5. Catalan
  6. Simplified Chinese
  7. Traditional Chinese
  8. Croatian
  9. Czech
  10. Danish
  11. Dutch
  12. English
  13. Estonian
  14. Farsi/Persian
  15. Finnish
  16. French
  17. Georgian
  18. German
  19. Greek
  20. Hebrew
  21. Hindi
  22. Hungarian
  23. Icelandic
  24. Indonesian
  25. Italian
  26. Japanese
  27. Kazakh
  28. Korean
  29. Latvian
  30. Lithuanian
  31. Malagasy
  32. Malaysian
  33. Norwegian (bokmål)
  34. Norwegian (nynorsk)
  35. Polish
  36. Portuguese
  37. Brazilian Portuguese
  38. Romanian
  39. Russian
  40. Serbian
  41. Slovak
  42. Slovene
  43. Spanish
  44. Swedish
  45. Thai
  46. Turkish
  47. Ukrainian
  48. Vietnamese

Change the language of the chat widgetLink icon

To change the language of your chat widget, follow these steps:

  1. Log in to LiveChat and go to Settings → Chat widget → Language.

Change chat widget language

  1. Select a language from the list.

Choose a language from the list

  1. Click on Save changes.

Save changes made to chat widget language settings

Campaigns aren’t translated automatically to the set language. Go to the campaigns section to make sure they are consistent with the language you have set for the chat widget.
Campaigns aren’t translated automatically to the set language. Go to the campaigns section to make sure they are consistent with the language you have set for the chat widget.

Change the language of the chat widget for a groupLink icon

You can offer your LiveChat in several different languages by setting up different languages for your groups. To do this, you need to create a group for each language you want to cover and then set the correct language for them.

Here’s how to set the chat widget’s language for a particular group:

  1. Go to Settings → Chat widget → Language.
  2. Select a group from the drop-down list.

Change the chat widget language for a group

  1. Choose a language from the list.

Choose group language

  1. Finalize by clicking on the Save changes button.

Save changes made to a group language settings

If you haven’t done it yet, you can assign your groups to corresponding pages using URL rules.

After completing the steps, website visitors who visit one of the language versions of your website will see a chat widget in that language.

If you want to create separate support, sales, and other groups in a given language, you need to to create an additional group for each role you want to cover. For example, if you want your agents to offer sales, support and general inquiries in German, you need to create a sales-german, support-german, and general-german groups, set them to German language and add the German-speaking agents to them.
If you want to create separate support, sales, and other groups in a given language, you need to to create an additional group for each role you want to cover. For example, if you want your agents to offer sales, support and general inquiries in German, you need to create a sales-german, support-german, and general-german groups, set them to German language and add the German-speaking agents to them.

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