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How to modify chat window language

by Jacob Firuta

Adjusting language of your chat window to the language your page is a very important step of the custommization.

Modification of the messages and notifications visible in the chat window on the visitor’s side opens up a lot of possibilities for creating the perfect chatting interface.

If you run multiple language site you can assign a dedicated language department to each webpage.

In this tutorial you can find information concerning:

Supported languages

LiveChat has been translated into 45 languages. If you still don’t find your language on the list, be sure to let us know!

Here’s the list of supported languages:

  1. Arabic New!
  2. Armenian
  3. Azeri
  4. Bulgarian
  5. Catalan
  6. Simplified Chinese
  7. Traditional Chinese
  8. Croatian
  9. Czech
  10. Danish
  11. Dutch
  12. English
  13. Estonian
  14. Finnish
  15. French
  1. Georgian
  2. German
  3. Greek
  4. Hebrew New!
  5. Hungarian
  6. Icelandic
  7. Indonesian
  8. Italian
  9. Japanese
  10. Kazakh
  11. Korean
  12. Latvian
  13. Lithuanian
  14. Malaysian
  15. Norwegian (bokmål)
  1. Norwegian (nynorsk)
  2. Polish
  3. Portuguese
  4. Brazilian Portuguese
  5. Romanian
  6. Russian
  7. Serbian
  8. Slovak
  9. Slovene
  10. Spanish
  11. Swedish
  12. Thai
  13. Turkish
  14. Ukrainian
  15. Vietnamese

Changing the language

To change the language of your chat window, you need to log in and go to the Language section.

Changing the language

Click on (change) to select a language for your chat window. When you are done click on Choose this language and then on Save changes.

Your greetings won’t be translated automatically to the set language. Go to the greetings section to make sure they are consistent with the language you have set for the chat window.

Setting different languages for groups

You can offer your LiveChat in several different languages by setting up different languages for your groups.

To do this, you need to create a group for each language you want to cover and then set the correct language for them.

Here’s a breakdown of the steps you need to complete to offer LiveChat in several languages:

  1. Create groups following steps of this this tutorial.
  2. Next, go to the Language section and click on the pick a group link in the top right corner.
  3. Select the group from the drop-down list.
Selecting a group in language selection in LiveChat
  1. Click on the (change) link in the Chat window language options and choose the language corresponding to that group.
  2. If you want to modify the texts in the chat window, feel free to do so. Click on the message you want to alter and edit it.
  3. Confirm the changes by clicking on the Choose this language button.
  4. Finalize the language change by clicking on the Save changes button.
Confirming language selection in LiveChat

Then you can assign your newly-created groups to corresponding pages using URL rules.

After completing the steps, website visitors who visit one of your websites prepared in a given language will be also able to open up a chat in that language.

If you want to create separate support, sales and other groups in a given language, you need to to create an additional group for each role you want to cover. For example, if you want your agents to offer sales, support and general enquiries in German, you need to create a sales-german, support-german, and general-german groups, set them to German language and add the German-speaking agents to them.
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