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EKM: LiveChat in your store

by Jacob Firuta

You can create a completely new channel of communication with your online visitors by installing LiveChat on your website. Do this to chat with your visitors and convert them into customers.


To place a LiveChat function on your store’s website, please follow these steps:

  1. Login in to the administrative panel of your store and go to the Design section.
Accessing the design section
  1. Proceed by clicking on icon below the theme you use and choosing the Edit in Custom Mode option.
Adding custom changes
  1. Click on the Confirm button to proceed.
Confirming custom changes
  1. Now, go to the Code section and copy the code found there.
  2. Paste the code before the closing </body> tag and click on Save changes to finalize.
Saving code changes
  1. Paste the same code on all your pages to offer live chat on the whole website.

Congratulations! Your EKM site is now sporting a new LiveChat feature.

What’s next

All you need to do to start chatting with customers is to pick an application. You can use our web application or one of the dedicated desktop applications.

You should also check out our Knowledge base to pick up good practices:

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