Help and support

Resources that will teach you everything about LiveChat.

Prestashop: chat with customers via LiveChat

by Jacob Firuta

Chat with your store visitors using LiveChat. Placing a chat function on your website will allow you to identify prospective leads and convert them into paying customers.


To get LiveChat on your Prestashop website, you will need to add a piece of code to one of your website components. To do so, you will need to go through the following steps:

  1. Log in to your FTP.
  2. Find the /js folder in the Prestashop directory.
  3. Edit the tools.js file (or any other file that is always loaded as a part of the page source).
Editing the tools.js file
  1. Next, you will need to log in to LiveChat and access the code section.
  2. Copy the code and paste it at the end of the tools.js file. Note that you need to remove the parts of the LiveChat code.
Pasting the LiveChat code into Prestashop
  1. Save and upload the modified file to your FTP.

Congratulations! From now on, LiveChat will be available on your website.

What's next

All you need to start chatting with customers is a LiveChat application. You can use our web application or one of the dedicated desktop applications.

You should also check out our Knowledge base to pick up good practices:

Did you find this helpful? Yes No
Thanks for your feedback.
63% of people found this helpful.