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Jira: integrate LiveChat with your software development tool

by Krzysztof Kraus

Jira is the #1 software development tool, allowing you to plan, track, and release great software. It also provides you with the Jira Service Desk tool. Integrate LiveChat with Jira and give your customers the quickest and the most efficient way of communication.

Below, we prepared a short integration tutorial. We hope that you will like it!

Please note that LiveChat plugin is available only for Jira Service Desk hosted on your server.

Installation

  1. First, click here to visit LiveChat for Jira official marketplace site. While there, click on Get it now button. By doing that you’ll be able to download LiveChat for Jira on your computer.
Jira: download LiveChat for Jira app
  1. Now, log into your Jira dashboard and click on Jira Administration button.
Jira: integrate LiveChat with your software development tool
  1. Click on Manage apps button to proceed.
Click on Manage apps button
  1. On the next screen, go to Manage apps section.
Jira: go to Manage Apps section
  1. While there, click on the Upload app button, available at the middle right section of Manage Apps.
Jira: Click on Upload app to continue
  1. To proceed, upload the LiveChat app that you’ve previously downloaded.
Jira: upload your LiveChat app
  1. There’s just one more thing to do before finalizing the installation: to proceed, click on Upload button.
Jira: click on Upload button

And that’s it! Your LiveChat is now integrated with Jira and all that is left is to configure the integration, which we will describe below.

Configuration

  1. After the successful upload, you will be taken back to the Manage apps screen. While there, click on the Configure button, available under the LiveChat app.
Jira: click on continue available under LiveChat app
  1. On the Configure section, provide the email address of your LiveChat license.
Jira: provide the email address of your LiveChat license
  1. Now, choose where would you like to display your LiveChat widget.
Choose Customer Portal Page as the place to display your LiveChat window. By doing that, you will make sure that LiveChat will be available for your customers.
Jira: Choose where to display LiveChat widget in Jira
  1. To finalize the configuration, click on Save button.
Jira: click on Save to finalize the configuration

Done! Now your LiveChat for Jira plugin is ready to use! Hopefully, you have found this article helpful but if you have any additional questions, feel free to start a chat with us – we are available 24/7/365!

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