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Join Me LiveChat: access your visitor’s desktop!

by Krzysztof Kraus

Join Me LiveChat integration allows you to easily access your visitor’s screen. Whether your customer requires a technical assistance or would like to show you how to recreate a tricky issue, screen sharing is the way to go!

  • Installation – learn how to integrate LiveChat with Join.me;
  • How does it work? – learn how to access your visitor’s desktop with Join.me.

Join.me LiveChat: Installation

  1. To integrate LiveChat with Join.me, go to the Apps section of your LiveChat account.
Join Me LiveChat: Go to Apps available in your LiveChat account
  1. From the list of available apps, choose Join.me and click on Install button to proceed.
Join Me LiveChat: Find your Join.me app and click on Install to proceed
  1. All that is left is to link your Join.me account with LiveChat. To do that, click on the new Join.me icon, available at the top right section of your LiveChat.
Join Me LiveChat: Click on Join.me icon, available at the top right section of your LiveChat
  1. Click on Connect to proceed.
Join Me LiveChat: Click on Connect to proceed
  1. You will see a new pop-up, asking you to log into your Join.me account. After doing that, click on Accept to grant LiveChat access to your Join.me.
Join Me LiveChat: Click on Accept to grant LiveChat access to your Join.me

And done! The integration is now ready, and you can start sharing your customer’s screen right away! Check out the chapter below to lear how to start using your new Join.me integration.

Join Me LiveChat: How it works?

Using the integration is quite simple. With just a few easy steps, you can start sharing your customers’ screen, helping them with difficult technical issues!

Check out the steps below and see how easy it is to get started with Join.me for LiveChat.

  1. Go to Chats section of your LiveChat and click on Join.me app icon.
Join Me LiveChat: Go to Chats section of your LiveChat and click on Join.me app button
  1. Now choose one of the ongoing conversations from the list of your chats.
Join Me LiveChat: Choose one of your ongoing chats
  1. To initiate a screen sharing session, click on Access desktop, available in your Join.me integration window.
Join Me LiveChat: Click on Access Desktop to initiate a screen sharing session

Now two things have happened:

  1. Your visitor has just received an invitation to a screen sharing session. Ask him to click on Allow button, available in his chat window.
Our Join.me integration is free, so your customers do not have to worry about any additional costs!
Join Me LiveChat: Ask your customer to click on Allow button, available in his chat window

Clicking on Allow will download Join.me app on your customer’s computer. After installing the app, Join.me will automatically initiate a screen sharing session with your customer.

  1. We also generated a link for you. This link will open a Join.me session in a new tab of your web browser. When your customer accepts the invitation, screen sharing will start automatically.
Join Me LiveChat: Click on generated link to start a screen sharing session

And that’s it! You can now enjoy the power of assisting your customers via screen sharing. Hopefully, you have found this article helpful but if you have any additional questions, feel free to start a chat with us – we are available 24/7/365!

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