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Zapier: linking other services to LiveChat

by Justyna Kraszewska

Using Zapier, you can connect LiveChat to a number of different services to store chat transcripts, create new contacts in your CRM and much more.

In this tutorial you’ll find instructions on how to create a Zap. We explain it on an example integration between LiveChat and Google Contacts.

Take a look at the list of the most popular LiveChat Zaps with the setups.

You can also use our most popular Zaps straight from your LiveChat app. Click here to visit our Integrate using Zapier section and use new Zaps without the need to leave your LiveChat!

Creating your first Zap

Creating a Zap consist of three main parts:

  1. Setting up the trigger
  2. Configuring the action
  3. Launching the Zap

For the purpose of this tutorial, we will create an example Zap that will add a new Google Contact entry for each person that started a chat with you.

Setting up the trigger in Zapier

  1. Start off by logging in to Zapier and click on Make a Zap in the upper menu.
Creating a new Zap
  1. Choose LiveChat as the Trigger App.
  2. Select New Chat to be your Trigger.
Selecting LiveChat trigger
  1. Click on Save + Continue to proceed.
  2. Click on Connect a New Account and then provide your LiveChat login email and the API key. Next, click on the orange button at the bottom.
Entering your LiveChat account data
  1. You can rename the account and then click on Save + Continue.
  2. Select Fetch & Continue to test this step and make sure it is working properly.

Configuring the action

  1. Choose Google Contacts as Action App.
  2. Then choose Create contact as the action and confirm by clicking on Save + Continue.
Selecting Google Contacts action
  1. Log in to Google Account you want to use by providing login and password.
  2. Allow Zapier to manage your contacts.
Authorizing application in Zapier
  1. Select your Google Account and confirm the choice by clicking on Save + Continue.
  2. Test the account and click on Continue if it checks out.
  3. Next, set up how a new contact will show up in Google Contacts by choosing the data that will be forwarded.
Setting up contact details
  1. After you finish, click on Continue button to proceed.
  2. Zapier will ask you to test the Zap. Follow the instructions to make sure your Zap is working correctly.
  3. Next, click on orange Finish button.
Finalizing integration changes

Launching the Zap

  1. Turn the Zap on by clicking on the grey switch and start passing information from LiveChat to Google contacts.
Turning Zap on

Congrats, you have just created your first Zap! At the start of each chat, it will save your visitor’s name, email address and add a chat ID of the conversation as a comment.

This is just one of the ways you can set this integration. For example, you can set the trigger to fire when the chat is finished. You can also add Chat Started and Chat Ended variables to the Comments section to get information when the chat started and ended. Check out this example Zap to see how it looks like with those variables added. Try creating Zaps for other services you are using to simplify your work!

Here is a list of the most popular LiveChat integrations installed through Zapier along with the setups:

If you are looking for other integrations with LiveChat through Zapier, visit LiveChat zapbook.

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