LiveChat for multiple websites

You can put your live chat on as many sites as you wish without any extra charges.

LiveChat gives you two options – you can either share the same chat window look and behaviour across multiple domains or customize it on a page-to-page basis (require Team plan or higher).

Your agents will be able to handle all chats from one application. There’s no room for confusion – just one look at the referring URL will tell you which site the chat is coming from.

To setup LiveChat for multiple websites, follow the steps below:

1. Go to the Groups section.
2. Click on Add a group.

3. Choose a descriptive name for the group (like the website’s name), add members and hit Add a group.

4. Repeat the steps above to create groups for each of your websites.
   
   Learn more about groups in LiveChat from this article.


5. Go to the LiveChat code section.
6. Copy the code and paste it before the closing ‹/body› tag on all pages of your websites (or the pages where you want to put the chat option).

7. Next, go to the URL rules section.
8. If you don’t have any rules set up, create your first rule by clicking Add your first rule. If you already have some rules, click the Add rule link.

9. With rules, you can assign the previously created groups to specific websites. Enter the URL of the website you want to assign to a particular group. This can be a partial (contains the string) or an exact match (is exactly). Choosing the partial match, will let you cover the whole website with just one rule.

10. Next, select which group will be responsible for the website. Choose the group you created for that website and click Save rule.

11. Repeat steps 7-10 to create rules for all your websites.

When you are done, your LiveChat will be available on all your websites. Chats started on those websites will be routed to the corresponding groups of Agents.

To learn more about URL rules, take a look at this article.

All that’s left is to log in to the LiveChat application and start chatting with your customers!

How to edit a particular group at LiveChat?

After creating a group and adding it to your website, you can edit the group’s settings so that it’ll look and behave in a way that matches your website’s layout. To do that, follow those few simple steps.

1. Go to Settings at LiveChat and choose one of the following settings:

• Theme
• Language
• Pre-chat survey
• Post-chat survey
• Queued visitor
• Ticket form
• Greetings
• Eye-catcher
• Chat buttons
• Canned responses
• Tags
• Email
• Automated emails

2. After choosing a setting that you wish to edit, click on the pick a group button available at the top right section of LiveChat dashboard.

3. Choose the group from the list and start making changes – changes will be applied only to the group that you have chosen.

4. After making changes, click on the Save changes button and they will be reflected on a website to which you have added this group.

Separate chat sessions for different websites

Using LiveChat on multiple websites, you may want to offer a separate chat option for each of those websites. For example, if you run several e-commerce sites selling different products, you’d want to offer a different chatting experience on each of those site.

By default, when a customer starts a chat on one of your sites and opens your other site, the same chat session will be loaded. The chat session is not restarted to offer the customers a seamless experience as they navigate through your site.

To change that behaviour and separate chat sessions between different sites or pages, add the following line of code to your LiveChat tracking code:

After you add this piece of code, a customer who visits several of your websites will be able to start several separate chats instead of getting the same chat window on each site.

Here’s what an example LiveChat tracking code looks like when you add the above line of code:

<script type="text/javascript">
	window.__lc = window.__lc || {};
	window.__lc.license = 1946330;
	window.__lc.chat_between_groups = false;

	(function() {
		var lc = document.createElement('script');
		lc.type = 'text/javascript';
		lc.async = true;
		lc.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'cdn.livechatinc.com/tracking.js';
		var s = document.getElementsByTagName('script')[0];
		s.parentNode.insertBefore(lc, s);
	})();
</script>

Staffing your live chat

If you plan to install a live chat function on all your pages, you might need a few additional agents to handle the new traffic. You can use the services of staff outsourcing agencies to get quick access to trained professionals.

Check out our Experts page for a listing of staff outsourcing agencies that will help you cover the traffic on all your pages.