If you don’t have any rules set up, create your first rule by clicking Add your first rule. If you already have some rules, click the Add rule link.
With rules, you can assign the previously created groups to specific websites. Enter the URL of the website you want to assign to a particular group. This can be a partial (contains the string) or an exact match (is exactly). Choosing the partial match, will let you cover the whole website with just one rule.
Next, select which group will be responsible for the website. Choose the group you created for that website and click Save rule.
Repeat steps 7-10 to create rules for all your websites.
When you are done, your LiveChat will be available on all your websites. Chats started on those websites will be routed to the corresponding groups of Agents.
After creating a group and adding it to your website, you can edit the group’s settings so that it’ll look and behave in a way that matches your website’s layout. To do that, follow those few simple steps.
Go to Settings at LiveChat and choose one of the following settings:
After choosing a setting that you wish to edit, click on the pick a group button available at the top right section of LiveChat dashboard.
Choose the group from the list and start making changes – changes will be applied only to the group that you have chosen.
After making changes, click on the Save changes button and they will be reflected on a website to which you have added this group.
If the changes are not reflected on your website immediately, this is due to the previous chat session cached on your web browser. Clear the cache of your web browser or visit your website in Incognito/Private mode to see the changes right away.
Separate chat sessions for different websites
Using LiveChat on multiple websites, you may want to offer a separate chat option for each of those websites. For example, if you run several e-commerce sites selling different products, you’d want to offer a different chatting experience on each of those site.
By default, when a customer starts a chat on one of your sites and opens your other site, the same chat session will be loaded. The chat session is not restarted to offer the customers a seamless experience as they navigate through your site.
To change that behaviour and separate chat sessions between different sites or pages, add the following line of code to your LiveChat tracking code:
window.__lc.chat_between_groups = false;
After you add this piece of code, a customer who visits several of your websites will be able to start several separate chats instead of getting the same chat window on each site.
Here’s what an example LiveChat tracking code looks like when you add the above line of code:
To ensure correct functioning, please make sure to add the line of code to all pages with LiveChat installed.
Staffing your live chat
If you plan to install a live chat function on all your pages, you might need a few additional agents to handle the new traffic. You can use the services of staff outsourcing agencies to get quick access to trained professionals.
Check out our Experts page for a listing of staff outsourcing agencies that will help you cover the traffic on all your pages.