To provide you with a top-notch services, both in terms of our software and Customer Service, LiveChat works with subprocessors. The companies that we work with may process our customers’ personal data, submitted to LiveChat’s services.
As we want to maintain full transparency with our customers, we’ve prepared the list of LiveChat subprocessors, together with a short description that will tell you for what purpose:
1. 200 OK, LLC
Payment analytics through Profitwell product
2. Amazon Services LLC
File storage through Amazon AWS product
3. Amplitude, Inc.
Statistic/usage data product
4. APIHub, Inc.
Data enrichment during sign up process
5. AutopilotHQ, Inc.
Email services through Autopilot product
6. Campaign Monitor Pty Ltd
Email services through Campaign monitor product
7. ChartMogul Ltd.
Billing statistics through Chartmogul product
8. Civilized Discourse Construction Kit, Inc.
Community forum platform
9. Dropbox, Inc.
Storage of documents
10. FullStory, Inc.
Agent heatmap recorder
11. Google, LLC
Email services, internal docs storage
12. GrowSumo Inc.
13. IBM (server provider)
Server provider, CDN provider
14. JN PROJECTS Inc. dba HelloSign
Platform for business agreements
15. LiveChat Software S.A.
Affiliate company that handles development process and customer support
16. Mailgun Technologies, Inc.
Email services through the Mailgun product
17. Pipedrive OÜ (Estonia) / Pipedrive, Inc.
18. Promoter.io Inc.
NPS user surveys through promoter.io product
19. Recurly, Inc.
20. Slack Technologies, Inc.
Internal communication through Slack product
21. Smooch Technologies Inc.
Multichannel communication provider
22. Tableau Software, Inc.
Visual analysis of LiveChat’s data
23. Trello, Inc.
24. Twilio Inc., Twilio Ireland Limited
User SMS service through Twilio product
25. The Rocket Science Group, LLC
Email services through Mailchimp product
26. WIDGIX, LLC
Survey services through SurveyGizmo product
27. Wildbit, LLC
Email services through the Postmark product
28. Woodpecker.co Sp. z o.o.
Email service through Woodpecker product
29. Xero Limited
30. Zapier, Inc.
Service connector through Zapier product