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LiveChat: subprocessors

by Krzysztof Kraus

To provide you with a top-notch services, both in terms of our software and Customer Service, LiveChat works with subprocessors. The companies that we work with may process our customers’ personal data, submitted to LiveChat’s services.

As we want to maintain full transparency with our customers, we’ve prepared the list of LiveChat subprocessors, together with a short description that will tell you for what purpose:

1. 200 OK, LLC

Payment analytics through Profitwell product

2. Amazon Services LLC

File storage through Amazon AWS product

3. Amplitude, Inc.

Statistic/usage data product

4. APIHub, Inc.

Data enrichment during sign up process

5. AutopilotHQ, Inc.

Email services through Autopilot product

6. Campaign Monitor Pty Ltd

Email services through Campaign monitor product

7. ChartMogul Ltd.

Billing statistics through Chartmogul product

8. Civilized Discourse Construction Kit, Inc.

Community forum platform

9. Dropbox, Inc.

Storage of documents

10. FullStory, Inc.

Agent heatmap recorder

11. Google, LLC

Email services, internal docs storage

12. GrowSumo Inc.

Affiliate Network/Tool

13. IBM (server provider)

Server provider, CDN provider

14. JN PROJECTS Inc. dba HelloSign

Platform for business agreements

15. LiveChat Software S.A.

Affiliate company that handles development process and customer support

16. Mailgun Technologies, Inc.

Email services through the Mailgun product

17. Pipedrive OÜ (Estonia) / Pipedrive, Inc.

CRM system

18. Inc.

NPS user surveys through product

19. Recurly, Inc.

Payment processing

20. Slack Technologies, Inc.

Internal communication through Slack product

21. Smooch Technologies Inc.

Multichannel communication provider

22. Tableau Software, Inc.

Visual analysis of LiveChat’s data

23. Trello, Inc.

Task management

24. Twilio Inc., Twilio Ireland Limited

User SMS service through Twilio product

25. The Rocket Science Group, LLC

Email services through Mailchimp product


Survey services through SurveyGizmo product

27. Wildbit, LLC

Email services through the Postmark product

28. Sp. z o.o.

Email service through Woodpecker product

29. Xero Limited

Accounting services

30. Zapier, Inc.

Service connector through Zapier product

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