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Magento: adding LiveChat to your store

by Krzysztof Kraus

Magento Live Chat: Add LiveChat to Magento and provide your customers with exceptional service, closing more deals in the process! All of that with just a few easy steps.

Note that this tutorial is dedicated to 1.X version of your Magento store. If you are using Magento 2, click here and follow the steps from the tutorial dedicated for your version.

Installation

  1. Click here to download the LiveChat plugin for Magento. Now, extract the plugin and upload the content of the livechat_magento-1.1.0 folder to your Magento’s installation directory.
Upload LiveChat plugin into your Magento's installation directory
  1. After uploading the plugin’s content, log into your Magento’s Administration Panel and go to the System > Cache Management category.
Go to Cache Management of your Magento system
  1. There, click on Flush Magento Cache to proceed. This action is required for the plugin to be properly installed on your Magento.
Flush your Magento cache
  1. After flushing your Magento cache, new LiveChat button will appear in the top section of your Magento. Click on it to configure the plugin.
Click on LiveChat to configure the plugin
  1. All that is left is to link your LiveChat account with Magento. To do that, click on Sign in with LiveChat.
Click on Sign in with LiveChat to link your account with Magento

And that’s it! Now LiveChat is added to your Magento, giving you the opportunity to amaze your customers with exceptional service!

You can now also decide whether to gather your customers’ cart details. You can also disable your chat window for mobile devices. More on that in the chapter below.

Configuration

With LiveChat plugin you can not only add a chat to your Magento, but also:

  • gather your customer cart’s details;
  • hide your chat for visitors coming from mobile devices;
  • disable the sounds played by your chat window.
Our plugin can gather details like the total value of your customer’s cart and what products were added to the cart itself.
  1. To enable or disable those options go to LiveChat section, available in your Magento Administration Panel.
Click on LiveChat to configure the plugin
  1. Now simply choose which option would you like to enable or disable and click on Save button.
Magento LiveChat – configure your plugin with just a few easy steps!

Done! Now your plugin will gather additional data from your customers’ carts or disable itself for mobile visitors of your store. It’s that simple!

We hope that you found this article useful but if you’ll have any additional questions, feel free to start a chat with us – we are available 24/7/365!

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