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OneLogin: secure your LiveChat with SSO authentication!

by Krzysztof Kraus

Make your LiveChat much more secure, by enabling OneLogin as your SSO authentication method! All of that with just a few easy steps and our LiveChat OneLogin integration.

Please note that login with SSO is available for customers using our Enterprise plan. To learn more, click here to start a chat with one of our Support Heroes!

Add LiveChat to OneLogin

  1. First, log into your OneLogin administration panel and go to Add Apps section.
Click on Add Apps available in your OneLogin admin panel
  1. From the list of available applications, choose LiveChat.
Choose LiveChat from the list of available applications
  1. Choose SAML2.0. as the Connector Version.
Choose SAML2.0 as the Connector Version
  1. To finalize the LiveChat app configuration, click on Save.
Click on Save to finalize the LiveChat app configuration
  1. There are two more steps that you need to take in your OneLogin panel. First, go to SSO section of your freshly added LiveChat app.
Go to the SSO section of LiveChat app
  1. From there, copy the SAML 2.0 Endpoint address. Remember to save this link somewhere safe – we will need it later!
Copy the SAML 2.0 Endpoint URL from the SSO section
  1. On the same section, click on View details available under the X.509 Certificate.
View details of X.509 Certificate
  1. Copy the generated certifiate and save it for later – we will need it to configure OneLogin for your LiveChat account.
Copy the certificate from the X.509 Certificate section

Done! All that is left is to enable OneLogin as the authentication method. Don’t worry though! The process takes only few steps and we will guide you through it in the next chapter.

Configure OneLogin in LiveChat

  1. First, go to Agents authentication, available under the Security section of your LiveChat settings. From the list of available login methods, choose OneLogin.
Go to Agents authentication, available under the Security section
  1. To proceed, click on Continue.
Click on Continue to proceed
  1. Remember the SAML 2.0 Endpoint and X.509 certificate that you copied before? Now it’s time to use them! Once you’ll finish, click on Enable to finalize the entire process.
Click on Enable to turn on LiveChat OneLogin integration!

Done! From now on, you can log in with the OneLogin SSO protocol, making your LiveChat much more secure!

Don’t forget to check out our other articles! Also, in case of any questions, feel free to start a chat with us – we are available 24/7/365!

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