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Resources that will teach you everything about LiveChat.

Social media integrations

by Blazej Szperlinski

Nowadays, everyone has some kind of a social media account and uses it as an online alter-ego. These social media profiles are real goldmines in terms of useful information.

LiveChat can help leverage that personal information to aid sales people in their day to day research and boost their conversion rates through the roof!

LiveChat and Facebook Integrations

We have a number of helpful Facebook integrations available.

1. Facebook Messenger Integration – Connect with your customers using the upcoming Facebook Messenger integration. It will allow you to chat with customers directly over Facebook anytime and anywhere.

Check out the Facebook Messenger integration page for more information and beta access.

Facebook Messenger Integration

2. Logging in with Facebook Connect – it speeds up the log in process and provides public Facebook information of the visitor. Read more about the Facebook Connect integration.

Logging to LiveChat via Facebook

3. LiveChat application for Fan pages – this integration allows your visitors to chat with you through your Facebook fan page. Learn how to set up this integration in the Adding live chat to Facebook tutorial.

LiveChat on Facebook

4. Facebook like button in the chat window – integration that helps you grow your fan base. Learn about Facebook button integration.

Social media buttons

You can also add Twitter and Google+ buttons to your chat window. They can lead your visitors to your fan-pages and increase your company’s social media presence. You can activate those buttons in the Theme section.

To add these buttons, click on the Advanced window tweaks link.

Accessing advanced window tweaks

Next, you need to provide the addresses to your social media profiles. For example, click on the Add a link to Twitter and type in the URL to your Twitter profile. Select I’m done editing to finalize changes.

Adding social media link to chat window

Now, your users will be able to directly go to your Google+ or Twitter page. See for yourself how quickly your fan base can expand!

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