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SugarCRM: adding visitors as new leads

by Jacob Firuta

You can combine your live chat and SugarCRM using this integration. It will allow you to enhance your sales and follow-up activities. With this integration, you will be able to:

  • Create new accounts and leads
  • Edit existing entries and update them with chat history
  • Grab contact information from information entered in pre-chat surveys

Install this integration and simplify your contact management actions.

Enabling the integration

To start using the SugarCRM integration, you need to follow these few simple steps:

  1. Go to the SugarCRM integration page and select Install application.
Installing the SugarCRM installation
  1. Proceed by clicking on Install.
Proceeding with the installation
  1. Type in your SugarCRM address.
Setting sugarCRM address
  1. Finalize by selecting Save changes.

Next, you need to install LiveChat module for SugarCRM. Do this in the following way:

  1. Download the LiveChat SugarCRM module.
  2. Log in to your SugarCRM as admin.
  3. Go to the Admin section.
Navigating to admin section
  1. Scroll down to Developer tools and select the Module loader.
Navigating to module loader
  1. Click on Choose file, select the LiveChat SugarCRM module you’ve just downloaded and press Upload.
Uploading LiveChat module
  1. Next, select Install.
Installing LiveChat
  1. Finally, you will be required to Accept the LiveChat module license and click on Commit.
Committing install

When the installation is complete, you will receive a message that the module has been installed successfully. Now, you can start creating new accounts and leads from the chat window!

Adding contacts to SugarCRM

In order to use this integration, you need to click on More in the upper right portion of the chat window and choose Add to SugarCRM.

Adding a contact to SugarCRM via LiveChat

You can also add a contact to your SugarCRM from the Archives. Simply select a chat in the Archives and click on the Add to SugarCRM button.

SugarCRM integration action in the Archives

When you use this integration for the first time, you will be asked to provide your SugarCRM login and password. Type them in and click on Save to proceed.

Next, you will get the option to create new Lead, Contact, Account and Opportunity. You can also attach the chat to a similar or an existing record.

If you wish, you can modify the record. Finalize by clicking on Save. The record will now appear in your SugarCRM database.

Pre-chat survey fields mapping

You can map the pre-chat survey fields to their SugarCRM equivalents to make your records more detailed. To do that, simply log in to LiveChat and go to the SugarCRM integration settings. Click on the Set fields mapping link to configure the fields.

Accessing fields mapping in the SugarCRM integration

Depending on the way your pre-chat survey is configured, you will be able to map different types of fields. To map a particular field, simply click on the drop down menu beside a particular pre-chat survey item and select a SugarCRM equivalent that you want to assign to that item. When you are done, click on the Save changes button to finalize.

Saving fields mapping options in SugarCRM

Once you set up the fields mapping, all the contacts you create using the SugarCRM integration with LiveChat will be stored on your SugarCRM account with the additional data from the pre-chat survey.

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