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TeamViewer LiveChat: access your customer’s screen!

by Krzysztof Kraus

TeamViewer LiveChat: Share your customers’ screens and provide them with additional assistance when they need it the most!

Whether your customer requires a technical assistance or would like to show you how to recreate a tricky issue, TeamViewer LiveChat integration is the way to go!

Remember that if you want to use the TeamViewer application to help your customers commercially, be sure to purchase a TeamViewer license.
  • Installation – learn how to integrate LiveChat with TeamViewer;
  • How does it work? – learn how to access your visitor’s desktop with TeamViewer.

TeamViewer LiveChat: Installation

  1. To integrate LiveChat with Join.me, go to the Apps section of your LiveChat account.
Join Me LiveChat: Go to Apps available in your LiveChat account
  1. From the list of available apps, choose TeamViewer and click on Install button.
TeamViewer LiveChat: Find your TeamViewer app and click on Install to proceed

And that’s it! Your TeamViewer integration is now ready and you can start a screen sharing session with your customers anytime!

Check out the chapter below to learn how to start using your new TeamViewer integration.

TeamViewer LiveChat: How does it work?

Using the integration is quite simple. With just a few easy steps, you can start sharing your customers’ screen, helping them with difficult technical issues!

Check out the steps below and see how easy it is to get started with TeamViewer for LiveChat.

  1. Go to Chats section of your LiveChat and choose one of your concurrent conversations.
TeamViewer LiveChat: Go to Chats section of your LiveChat and choose a concurrent conversation
  1. Now click on the More button available in the chat window.
TeamViewer LiveChat: Choose one of your ongoing chats and click on More button
  1. To initiate a screen sharing session, click on Access desktop button.
TeamViewer LiveChat: Click on Access Desktop to initiate a screen sharing session

Now two things need to happen:

  1. Your visitor has just received a link to the TeamViewer application. Clicking on a link will start a download process of TeamViewer application. Ask your customer to install the TeamViewer app on his computer.
TeamViewer LiveChat: ask your customer to install TeamViewer on your computer

After installing the app, ask your customer to provide you with his ID and password. The data will be visible on the TeamViewer’s app.

TeamViewer LiveChat: ask your customer to provide you with his ID and password
  1. While your customer is taking care of his part, click here to download the TeamViewer app that will allow you to start a screen sharing session with your customer.

Run the app on your computer and provide your customer’s ID. After that, click on Connect button.

TeamViewer LiveChat: Provide your customer's ID and click on Connect button

And that’s it! You can now enjoy the power of assisting your customers via screen sharing. Hopefully, you have found this article helpful but if you have any additional questions, feel free to start a chat with us – we are available 24/7/365!

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