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Triggerbee: analyze your chat behavior!

by Krzysztof Kraus

Triggerbee: Analyze your customer’s journey and accelerate your growth as a result! Integrate Triggerbee with LiveChat to understand what led your visitor to chat and what happens after. Save data like:

  • Details of the customers that your agents chatted with;
  • Transcript of the conversation conducted with your customer;
  • How often the visitor has been on your site, what happened during these visits, and whether they have chatted or not.
  • Installation – learn how to integrate LiveChat with Triggerbee;

Installation

  1. First, log into your Triggerbee account and go to Apps section.
Go to Apps section, available in the Triggerbee panel
  1. Pick LiveChat from the list of available integrations.
Choose LiveChat from the list of available integrations
  1. To activate the integration, toggle the on/off button, available at the right side of your Triggerbee panel.
Toggle the On/off button to activate the integration
  1. To proceed, provide your LiveChat’s license number, email address and API key. After providing the data, click on Save to proceed.
To find your license number, go to the My website section of your LiveChat settings and copy the number after lc.license phrase. As to your API key, click here to obtain it.
Provide your LiveChat data and click on save to proceed
  1. To finalize the process, click on Create webhooks in LiveChat button, available right under the Save button.
Click on the Create webhooks in LiveChat button to finalize the process

Done! The integration is now ready and your LiveChat-related data will be stored in Triggerbee admin panel. And here’s how it’ll look like:

Triggerbee: analyze your chat

Hopefully, you have found this article helpful but if you have any additional questions or doubts, feel free to start a chat with us – we are available 24/7/365!

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