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Segment: live chat in your store or app

by Krzysztof Kraus

Adding LiveChat to your Segment is really easy – in few simple steps that involves just a few clicks, you will be able to chat with your website visitors and your mobile app users via LiveChat.

  • Installation – learn how to integrate LiveChat with Segment;
  • Manage departments – learn how to link specific department to your Segment website.

Installation

  1. Log in to your Segment account and go to the Destinations category.
Go to the Destinations category in your Segment account
  1. Click on Add Destination to proceed.
Click on Add Destination to proceed
  1. Choose LiveChat from the list of available integrations.
Choose LiveChat from the list of available integrations
  1. Click on Configure LiveChat to proceed.
Click on Configure LiveChat to proceed
  1. Choose JavaScript as a Source. To proceed, click on Confirm Source.
Choose and confirm JavaScript as a Source
  1. All that is left is to provide your LiveChat’s license number and click on Activate Destination.
Provide your LiveChat license number and Activate New Destination!

Done! LiveChat is now installed on your website. To start chatting with your customers, all that you need is one of our applications, available for both desktop computers and mobile platforms – iOS and Android.

Adding LiveChat for a particular group

If you run multiple websites and you are using our Groups feature to handle your websites by different departments, you can assign the number of group that you would like to assign to your Segment page.

In order to do that, you need to go to the Advanced Settings of the LiveChat integration. There, enter the group number for the group that should receive chats from the chosen website. To finalize, click on Save button.

Specify the group ID in Segment

To find the group ID, log to your LiveChat web application and go to the Agents section of the app. Group ID will be stated at the end of the URL address in your web browser.

How to find group ID at LiveChat
Click here to learn more about group management.

Done! Now your Segment is integrated with LiveChat and you can start using it right away! Hopefully you have found this article helpful but if you have any additional questions, ffeel free to start a chat with us – we are available 24/7/365!

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