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Wix: set up LiveChat on your site

by Justyna Kraszewska

Wix is a website builder that uses drag and drop tools. It lets you create a beautiful site without any coding or design skills.

Connect your LiveChat with Wix to engage visitors via chat. Use greetings to encourage them to start a conversation, and increase your chances of closing a sale. The installation takes only a minute and opens up a lot of possibilities to provide a better customer service.

In this article:

Setup for the desktop version of the website

Follow the steps below to install LiveChat on your WiX site:

  1. Sign in to your WiX account.
  2. Click on the Edit site button in the box of the page you wish to add LiveChat to.
Wix integration: entering page settings
  1. Choose the App Market option from the menu on the left. Search for “LiveChat” there.
Wix integration: LiveChat in App Market
  1. Next, click on the Add to Site button.
Wix integration: adding LiveChat to your website
If you previously used an older version of our app, make sure to remove it before installing the one from the marketplace.
  1. Select Connect account if you have a LiveChat account already.
Wix integration: Connecting LiveChat account

If you don’t have a LiveChat account yet, click on the Create one option and sign up.

  1. Provide your LiveChat login email and password in the pop up window and confirm.
  2. Click on the Publish button in the top-right corner of the screen to finalize the change.

After you finish connecting your account, the app will become active and you will be able to chat with your website visitors. Remember that you need to be logged in to LiveChat using one of the available applications to chat with visitors.

You can change the color settings of your chat button in the App Settings screen. Try picking a theme that would go well with the rest of your website.

LiveChat on mobile version of WiX website

LiveChat is not supported on mobile version of WiX but there is a workaround. You can create a custom button and add a direct chat link to it.

What you need to do is to create a button, change its text and attach your direct chat link to it. You can do that by clicking on the button in your editor and changing its settings.

Wix integration: customizing chat button for mobile website

Don’t forget to save the changes by clicking Done at the bottom of the box.

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