Against all odds

Dealing with a difficult customer is a hard nut to crack. A simple conversation can sometimes look like a complicated surgery in which even a smallest mistake costs you a job. In this journey, I will show you how to deal with such situations and rude customers like a true professional. Outstanding typing skills or product knowledge are a great set of skills… for starters – check this journey to learn useful techniques for extreme situations and to get a proper mindset to provide the most excellent customer service!

– Justyna, Content Specialist

Other Journeys

Be the best around! – part 2

Is the beat of “You’re the best around” still in your head? It is in ours for sure! Check out part 2 of “Be the best around!” Journey!

– Martyna, Support Hero

Be the best around!

Remember that Karate Kid song “You’re the best around” by Joe Esposito? Don’t let mr Miyagi down, check out this month’s Knowledge Journey and earn the title of LiveChat sensei!

– Grzegorz, Support Team Leader

All aboard the onboarding train!

Welcome aboard the train from Rookieville to Pro Town! In this month’s journey you will learn how to provide your newest team members with knowledge needed in handling chats like a pro.

– Grzegorz, Support Team Leader

The search of success in customer success

Building a Customer Success Management team is not easy – it is also not so hard as it seems. Is it worth it? Sign up and check it out.

– Kuba, CSM Team Leader

How to turn {CSS} into Suc{CSS}

Being a cut above is about looking a cut above. Part two of CSS Knowledge Journey – buckle up, as we ride down the CSS town!

– Andrzej, Support Hero

LiveChat Advanced Customization

Integrate, connect, develop! Ewa will show you what you can squeeze out of LiveChat, but beware! It’s only for artful developers!

– Ewa, Technical Writer

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