There are players on your platform seeking support right now! You don’t want them to lose a bet because they’re on the phone with you. They expect to solve the issue, while they can still focus on the game.
LiveChat support allows them to continue playing and get the help they want, in most efficient way.
Sometimes customers have issues with a money deposit, get frustrated and leave to another platform. You can keep them on your website by offering support right off the bat. Invite them to a chat and solve their case.
Why would they go somewhere else, if you take care of them the moment they need it the most?
With LiveChat, you can adjust your support to different issues your users face. First–timers need to solve their doubts with payments or seek guidance through betting, while professional players need an instant, insightful help regarding their withdraws and more.
Transfer each of them to the right department to provide the best help possible. Also, by storing visitors’ information inside CRM, you know their contact history and support is easier.
People are likely to make bets on mobile, while they’re watching games with friends. You can offer LiveChat support inside your mobile application to increase customer experience. This small adjustment can be crucial in gaining new customers and retaining them.
After each chat ends, you can tag it properly to later gather chats based on the topics. This way you can see what issues occur the most and fix them. Also, new agents learn quicker based on reading tagged chats.
One small issue on your platform’s side and users lose all their bets. How to survive their outrage? You can talk with many users at once, use canned responses to provide support faster and handle crisis right away. That’s what convinces people to trust you again with their money in the future.
You think you’re transparent by offering lots of information on the website. It’s helpful but this information can be misunderstood or simply omitted by users. In result, they leave your website.
Nothing says trust and transparency better than a person ready to talk to users 24/7. Especially since they’re already on the website, ready to play and make bets. Solving their doubts personally, whenever they need is the best currency.
LiveChat window translates into 45 languages. You can now greet customers from all over the world in their native language. It creates an amazing experience and allows to reach international clients. Think of all the new players you can gain thanks to that.
The online gaming industry works 24/7 and chatbots give you an opportunity to interact with customers round the clock. You reduce the need for human staff, lower player support costs and speed up resolution time.
“The chatbot we’ve created has significantly helped us assist more customers and received mostly positive feedback from the users. We will certainly put more effort in this area and keep on developing bots.”