Use LiveChat on your forex website
to provide fast, 24/7 support

 

Easy to use for traders
and agents

LiveChat is easy to spot and understand. Traders will know exactly how to get in touch with you when they have a question.

LiveChat is quite user friendly and easy to spot on the website. Traders never have to search for the live chat icon, as it used to happen with other solutions before.

– Yana Marinova, Back Office & Support Manager at Tier1FX

Get to know your clients

When dealing with international customers, you will have to adjust your approach to different cultures. LiveChat can help you with that by offering information about the whereabouts of your clients.

Because we offer services globally we encounter clients from a number of different backgrounds who speak a variety of languages. Many of those clients will struggle to converse with us in English over the phone, so prefer to take their time using a chat service.

– Christopher Reynolds, Director at ThinkForex

Less expensive
than phone

When playing the margins, your customers don’t want to spend their gains on phone bills just to contact you. You also can’t have a toll-free number for every country.

LiveChat allows your team to contact multiple people at once, which means lower costs of contact when compared to phone.

LiveChat provides quicker and more interactive support than emails and eliminates the cost of phone calls.

– Yana Marinova, Back Office & Support Manager at Tier1FX

LiveChat in the forex
industry: Tier1FX

Tier1FX gains an edge over the competition with 15 agents delivering stellar customer service through LiveChat:

“The level and quality of Customer Support that is what makes clients switch brokers – unlike retail sales, forex accounts need ongoing support and existing clients make multiple investments when they are satisfied with the support they get.”

Easily manage your
24/7 support

Trades happen around the clock and you have to provide support constantly. LiveChat gives you tools that make continuous support across several time zones easy.

What’s my next shift?
Mark
Alexander
50%
Alice
50%
Peter
50%

Stay competitive through
high quality service

Keep an eye on the performance of your team and make amazing service one of you key advantages over the competition.

Many brokers offer excellent trading conditions and often it’s the level and quality of customer support that is what makes clients switch brokers.

– Yana Marinova, Back Office & Support Manager at Tier1FX

Our support is available 24/7 too

We fully understand your need to provide support at all times. After all, we do it too. If you need anything, you can contact our support at any hour, on any day of the week.

These forex companies already use LiveChat

Join them and try LiveChat on your forex website!

5 minute setup, test out the Team plan features for 30 days, no credit card required.

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