Resources

Materials and best practices you can use to improve your customer service.
A complete guide to self service materials cover

may 2016

handbook

A Complete Guide to Self-service Materials: Knowledge Base and Videos

Start reaping the benefits of self-service on your website. See how to prepare knowledge base and video materials that will take the load of your customer service agents. Let customers help themselves!

read online
LiveChat Typing Speed Test for agents recruitment

april 2016

tool

Typing Speed Test

The faster you can type, the faster you will be able to communicate with others. Test your typing skills and improve speed of your communication with our tool!

test your skills
A Little Cheat Sheet For Your Customers

march 2016

infographic

A Little Cheat Sheet For Your Customers

You know almost everything about dealing with difficult customers by now. But what about them? Do they know how to act when using your service? See what reactions they should avoid when using customer service.

see online
Customer Service Report 2015 by LiveChat

november 2015

report

Customer Service Report 2015

Learn about the current customer service trends in your industry in the 3rd edition of the Customer Service Report. 5 customer service and industry experts, including Shep Hyken and Robert C. Gregory from GoDaddy, shared their opinion on the state of customer service in 2015.

read online
How to Sell Online with LiveChat

march 2015

handbook

How to Sell Online with LiveChat

This ebook will teach you how to get the most out of your LiveChat when it comes to sales. See how to reach potential buyers and increase the chances of getting a sale.

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Customer Service Best Practices

march 2015

handbook

Online Customer Service Best Practices

To set up a customer service department you need to be an expert on inter-personal relations, you have to know the most popular customer service channels and how to manage them.

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Support Hiring Guide by LiveChat

february 2015

handbook

Support Hiring Guide

The first step to providing great customer support is hiring great people with the right skills and motivation. This guide will help you find them.

read online
Data-driven Support Management

december 2014

handbook

Data-Driven Support Management

You don’t have to guess when managing your customer service. LiveChat offers loads of valuable customer service data. See which metrics count, what do they mean and how to track them.

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Customer Happiness Report 2014

november 2014

report

Customer Happiness Report 2014

This report showcases and offers commentary on customer service trends in 25 major industries. To prepare the report, we analyzed over 14 million chats from more than 3,300 companies.

read online
3 Tips for Improving Your Live Chat Support

november 2014

infographic

3 Tips For Improving Your Live Chat Support

See how improving three key elements of your service can help you raise the happiness of your customers.

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Chat Greetings Efficiency Report

april 2014

report

Chat Greetings Efficiency Report

A detailed look into chat greetings and factors affecting them. This report will show which greetings start the most chats, why they do so and how to set them up on your website.

read onlinepdf
Greetings Engagement Points

april 2014

infographic

Greetings Engagement Points

Different types of greetings can be used to engage visitors. Check out their effectiveness on different pages.

see online
Customer Happiness Report 2012

august 2012

report

LiveChat Customer Happiness Report

Learn how to get the best customer service results based on information gathered from all kinds of businesses!

read onlinepdf
Customer Happiness Report 2012

august 2012

infographic

LiveChat Customer Happiness Report

A ready-made source of information on customer service best practices. Tweet it, share it, blog about it.

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Agent's Handbook by LiveChat

march 2013

handbook

Agent’s Handbook – Your guide to satisfied customers

Agent’s Handbook is the go-to guide for all new LiveChat agents. Using the handbook, you will be able to grasp the basics of chatting and customer service in no time.

read online