A Complete Guide to Self-service Materials

Self-service survival guide

Set up a self-service strategy for your business and let your customer service benefit.


What’s inside

Self-service is the most universal form of help you can offer to a customer. A single self-service material can save you hundreds of hours you would have to spend on writing emails, answering chats or talking with customers over the phone. And we are about to teach you how prepare materials like that.

John McDonnell from The Chat Shop, John Stokman from ilos and LiveChat’s own Jacob Firuta share their experience on creating self-service materials and putting them to good use.

You will learn how to:

  • Set up a knowledge base and fill it with helpful articles,
  • Go beyond text and learn how to record informative help videos,
  • Make a smooth transition from self-service to customer service,
  • Create internal resources for your agents to rise the quality of your customer service.

Get your self-service
strategy started

Use the combined experience of three self-service experts and get started with your own helpful materials.

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