Episerver

What is Episerver?

Episerver is a cloud-based content management system (previously known as Ektron CMS) that includes an e-commerce component. The solution facilitates creating, managing and optimizing your content as well as delivering consistent and engaging user experience. In general, the software offers an intuitive interface, however, its use requires at least basic HTML skills that will allow you to make edits or updates.
The system is equipped with useful marketing campaign tools that let you agilely manage your campaigns and projects using one screen. Thanks to the program, you can also share content with the audience in different countries. Into the bargain, the solution provides multi-site management and lets you use multiple languages.
Episerver CMS gathers information about your clients allowing you to understand your audience. Having this knowledge, you can provide better customer experience and consequently, boost your sales. Also, with this platform, you will gain full control of the customer journey. It also lets you take advantage of advanced personalization or layout tools.
Episerver CMS can be integrated with external systems like PIM, ERP or MAP. In addition, you can make use of the Episerver API to extend functionalities of your site.

The benefits of using LiveChat with Episerver

Get more functionalities

If you choose LiveChat, you will not only get a powerful chat tool but also plenty of new features available due to 96+ native integrations with various 3rd party solutions. Automate most of your daily tasks and save your precious time with LiveChat!

Support up&cross selling

LiveChat lets you increase the average cart value. Thanks to information gathered in pre-chats or previous conversations, you can personalize your service and recommend products that meet customers needs.

Gain knowledge about your customers

Take advantage of LiveChat archives and analyse chats transcript to understand your clients’ needs/requirements.Thorough knowledge about visitors will let you introduce proper adjustments that meet customers’ needs and help to boost sales.

What useful features does LiveChat provide for Episerver users?

Rock solid ticketing system

Collaborate on a case without leaving the application. LiveChat allows you to write internal comments seen only by agents. Thanks to them, you can help others solve problems in a timely fashion. Moreover, if a case happens to be insoluble, you can create a ticket and tag it with a specific name. You won’t forget about any outstanding case anymore. On top of that, the system keeps track of all activities related to tickets and offers thorough reports. With such knowledge, you can introduce path-breaking changes into your service.

Trace your sales

If you integrate Epiviser with LiveChat, you will gain a powerful sale channel. What’s more, the application will track all your sales and help you measure the real value of chats. See which agents hold the most fruitful conversation and check how much you earn thanks to chatting. Gathered information will be available in the Archives and the Sales Tracker Report, and you can refer to it at any time of day and night.

Lower cart abandonment

Make sure customers can always turn to you with a problem. Integrate Epiviser with LiveChat and take matters into your own hands. The app allows you to provide 24/7 and deliver high-quality assistance wherever you are. Thanks to regular service, you can solve more problems and close more deals. What’s more, you can make use of nice-looking eye-catchers and chat buttons that will inform customers about your presence. With LiveChat, you will never leave your customers alone out!